Guest Service Associate - Sales & Guest Experience

Job Details

Job Location:

6359 E State St – Rockford, IL 61108

Salary Range: $15.00 – $16.50 hourly

Full-Time & Part-Time opportunities, Hourly + Sales Bonuses

Work Location:

In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

• Greet guests and create a welcoming, high‑energy environment
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals
• Educate guests on our exclusive product line
• Manage front desk operations, including check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control
• Maintain a clean, professional, and organized center appearance

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal‑oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

• 401(k) company match
• Daily pay
• Employee assistance program
• Team member assistance fund
• Tuition reimbursement program
• Health, vision, and dental insurance
• Lucrative performance bonuses
• Training in waxing techniques and sales strategies
• Predictable scheduling
• Availability to work evenings and weekends
• Free services
• Career advancement opportunities in a fast‑growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome is one of our four core values
• Referral bonus – generous incentive to hire all roles