Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engage customers with enthusiasm, demonstrate and explain product features to enhance their shopping experience.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer questions on current or new services, make changes to account data, upgrade levels of service, and process general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment, connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High school diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

Comcast provides best‑in‑class benefits, including medical, dental, and vision coverage, Xfinity courtesy services, discount tickets to Universal Resorts, paid parental leave, tuition reimbursement up to $8,000 (full‑time employees), paid time off, and a 401(k) savings plan with up to 6% matching.

• Understand our Operating Principles; use them as guidelines for how you do your job.
• Own the customer experience, think and act in ways that put our customers first.
• Know your stuff, be enthusiastic learners, users and advocates of our technology, products, and services.
• Work effectively as a team, make big things happen.
• Participate in the Net Promoter System.
• Drive results and growth.
• Support a culture of inclusion.
• Do what’s right for each other, our customers, investors, and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EEO/Veterans/Disabled/LGBT employer. We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Communication, Critical Thinking, Problem Solving, Customer‑Focused, Persuasion, Professional Integrity, Resilience, Self‑Motivation, Teamwork, Technical Knowledge, Workplace Organization

Base Pay: $15.63 per hour. Total Target Compensation (Base Pay plus targeted commission): $23.32 per hour. Base pay is part of the Total Rewards. Most sales positions are eligible for commission. Non‑sales positions may receive a bonus. See compensation summary for details.

High School Diploma / GED.

(If applicable).

2–5 Years.

Comcast is an equal opportunity workplace. All qualified applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by law.