Part Time Bridal Sales

Job Title:

Stylist

The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for delivering 5‑Star Customer Service, achieving sales goals and productivity, and performing duties related to the presentation and operations of the store. The Stylist reports to the Store Manager in partnership with the Sales Manager.

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired (no limit)
• Competitive hourly pay rates & team bonus
• Get Paid Early
• Additional terms and conditions apply.

Customer Focus

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicating clearly and concisely and adapting style to suit customers.
• Use all systems to manage customer flow and deliver 5‑Star customer experience (Appointments/Customers/Point of Sale system). Use iPad tools to research and enthusiastically communicate product information.
• Provide exceptional service to multiple customers at one time and contribute to the store’s achievement of 5‑Star Customer Service.
• Proactively address customer concerns with confidence and know when to escale and partner with leadership team.
• Prepare for customer appointments by reviewing customer profiles, favorites and fitting room.
• Build a relationship by welcoming customers, asking questions and listening to understand expectations and needs.
• Strive to identify the perfect gown/dress in the customer’s first three try‑ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers to remind/set future sales.
• Communicate how alterations improve the dress for the event and promote all alteration services. Partner with Alterations Specialists to set up appointments. Help the store achieve a goal of 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience and report any broken or damaged equipment to store management.
• Maintain high dress‑code standards.
• Offer the loyalty & partners program to support and promote a one‑stop experience for all life events.

Analyzing & Decision Making

• Respond promptly to all customer questions providing product and service information.
• Build relationships to meet or exceed customer satisfaction and loyalty.

Managing Performance

• Maintain sales productivity standards by utilizing the 5‑Step Selling Process.
• Support all cash wrap behaviors and process transactions with accuracy.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add‑on goals: headpiece 75%, foundations 10% and shoes 20%.
• Set comeback appointments for the complete wedding party including bridesmaids, mother‑of‑the‑bride and flower girl.
• Become the trusted advisor by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.

Managing Change

• Execute new processes, behaviors, contests and programs as assigned.
• Perform duties and tasks as assigned by store management including promotion and sign setup, merchandising and visual changes, markdowns and inventory counts.

Gaining Commitment

• Actively support the store team to achieve sales, service and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks and meals.
• Follow all loss prevention, security processes and policies.

Developing Self & Others

• Focus on own development and learning, complete all training as assigned for on‑going development.
• Celebrate successes of team members. Share sales expertise and product knowledge with fellow stylists.
• Open to coaching and feedback to improve behaviors and/or processes.
• Complete all required my Learning courses within the first 90 days and remain current with the curriculum.

High school diploma or an equivalent degree. Having 1–2 years…