Senior Enterprise Account Manager

What You’ll Do

Drive Account Strategy and Growth

• Develop account strategy in close conversation with customer executives and Better Up leadership.
• Own expansion and renewal targets for named accounts.
• Develop new relationships in strategic accounts through prospecting, networking, and partnership with Better Up marketing team.
• Lead commercial conversations with customers, ensuring end to end success of the contracting process.

• Navigate complex, matrixed organizations and identify champions internally.
• Consult and coach customers on Talent and HR strategy and demonstrate how Better Up aligns to our customer’s business objectives.
• Serve as a primary point of contact to drive member engagement and demonstrable results.

• Expert level internal cross‑functional collaboration.
• Work with the post‑sales team, CSM, DM, to ensure optimal communications and alignment including collaboration on account strategy, account opportunities, politics, stakeholder identification, member utilization and adoption. Has the ability to keenly listen to the client and identify risks and opportunities with members and swiftly communicate to the BU account team.
• Collaborate with the BU Product and Engineering teams; follow processes and procedures when it comes to client asks. Roadmap prioritization. On the inverse, work with products to get them the beta customers they need.
• Applies AI‑driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction).
• Uses AI‑generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations.

• Minimum of 10 years sales experience, with 5+ years of enterprise consultative selling.
• Experience selling to CXOs at Fortune 500+.
• Track record of over‑achieving, consistently ranking in the top 10‑20% of the company.
• Experience personally leading and closing 6+ month, multi‑buyer, $1M+ deals.
• An unrelenting drive to learn, succeed and lead by example.
• Prior experience selling into CHRO and Heads of L&D/Talent/Transformation work (ideal, not required).
• Exceptional executive presence (selling to CXO), compelling written and verbal communication.
• High emotional intelligence (EQ) that drives empathy, strong influence, negotiation, and problem‑solving.
• Process‑driven, meticulously organized and self‑motivated.
• Technical proficiency and specifically skilled using Salesforce to manage sales cycles.
• Ability to adapt and iterate on your sales motion in a startup selling environment.

Our team thrives at the intersection of human expertise and AI capability. As an AI‑forward company, adaptation and continuous learning are part of our daily work. We’re looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI‑augmented work. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

• Access to Better Up coaching; one for you and one for a friend or family member.
• A competitive compensation plan with opportunity for advancement.
• Medical, dental and vision insurance.
• Flexible paid time off.
• Per year:
  • All federal/statutory holidays observed.
  • 4 Better Up Inner Work days.
  • 5 Volunteer Days to give back.
  • Learning and Development stipend.
  • Company wide Summer & Winter breaks.
• Year‑round charitable contribution of your choice on behalf of Better Up.
• 401(k) self‑contribution.

$165,600 – $207,000:
New York City, SF Bay Area
$149,040 – $186,300:
Any other US Based Location

Better Up Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, Better Up Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.