Senior Manager, Sales Operations

Senior Manager, Sales Operations

Assists the Merrell brand within Wolverine Worldwide in delivering product to market while ensuring consumer and retailer satisfaction and achieving planned revenues.

• Own weekly Open to Ship reporting at account and department level against year‑over‑year and budget.
• Mitigate risk to business through partnership with distribution centre operations, customer service, and other matrix operational partners to ensure orders flow seamlessly.
• Guide Customer Service and DC Management in planning order releases, shipments, and service to customers.
• Work with sales management and individual sales reps to solve daily issues and challenges.
• Serve as key stakeholder in ensuring backlog integrity and reliability, reviewing and directing any necessary changes and overseeing the contract‑management process.
• Partner with Sales Leadership to develop and track Sales Promotion and Incentive Programs.
• Act as subject‑matter expert of enterprise systems (SAP, B2B, EDI), setting rules and parameters and determining data coding to drive revenue‑producing efficiencies and meet consumer and retailer targets.
• Own various sales and inventory reports, manage system integrity for the division, monitor wholesale and MSRP pricing, and manage the B2B site.
• Collaborate with Sales Planning to develop MAP list and monitor MAP pricing in the market.
• Work with Sales Management to calculate Sales Incentive Plans (SIPs) targets and report monthly to the team.
• Manage systematic account or territory reorganizations.
• Handle new account set‑ups in the system.
• Proactively identify opportunities for sales‑process improvement, including bi‑annual reviews of account assignments and streamlining processes.
• Implement, train, and manage sales‑enhancing technologies for the sales team.
• Perform duties consistent with the company’s AAP/EEO goals and policies.
• Perform other duties as required or assigned by the manager.

• Bachelor’s degree in business or related field.
• Eight or more years of experience in Sales Operations and/or Sales Planning.
• Intellectual curiosity and a desire to use data to identify and illustrate product sales and market trends.
• Strong analytical skills and ability to think strategically.
• Ability to negotiate and influence policy making on critical matters.
• Proficiency with Excel, Power BI, SAP, and large data sets preferred.
• Excellent oral and written communication skills.
• Natural leader and team player who can work closely with and manage others.
• Ability to establish and maintain effective internal and external working relationships.
• Ability to multi‑task and willingness to step in to get the job done.

Normal office environment. Some travel may be required. Wolverine Worldwide offers a flexible, hybrid work schedule with three days in office and two days remote.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are an equal‑opportunity employer and aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills which may be required.