Account Manager

Overview

At Cyber Maxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks. We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls.

By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors. At Cyber Maxx, we value humility, transparency, intellectual curiosity, and a customer first approach.

We are looking for a technically proficient and proactive Account Manager with a strong drive for results. This role involves a combination of strategic thinking, communication skills, and relationship-building. The Account Manager aims to foster long-term relationships, reduce churn, and contribute to the company’s growth by expanding their customer base.

• Strategic Thinking:
  Understand customer needs, identify areas for upselling and long-term success that align with the company’s overall objectives and growth plans.
• Renewal and Expansion Management:
  Manage the renewal process, organize all documentation related to renewals and expansions, ensuring accuracy and compliance with internal processes.
• Cross-functional collaboration:
  
  Collaborate with CSM team and technical teams to ensure a unified experience. Collaborate with finance and legal to facilitate smooth handling of paperwork and ensure all requirements are met.
• Customer advocacy:
  Foster strong customer relationships, turning satisfied clients into advocates, participating in case studies, testimonials and referrals.
• Client communications:
  Communicate effectively with clients to gather necessary information for renewal paperwork.

• 3+ years of experience in an account management role
• Cybersecurity industry experience. MDR, DFIR, or other cybersecurity services experience is a plus
• Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives
• Excellent communications and interpersonal skills
• Strong problem-solving abilities and a pro-active mindset
• Ability to thrive in a fast-paced, high growth, and rapidly changing environment
• Ability to collaborate cross functionally
• BA/BS degree or equivalent work experience

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)10 annual, paid holidays

Cyber Maxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.