Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, work with mechanical, electrical and diesel equipment conditions, conduct preventative maintenance and parts inventory, and anticipate and correct safety issues (both company and customer owned equipment). The Technician will have direct interfacing with customers and may be responsible for work in multiple systems, locations and customer sites.

• Create and maintain a safe working environment and culture within the organization
• Take care of company property
• Demonstrate a high‑impact culture through innovation, accountability and empowerment
• Function effectively in a team environment
• Usually work with minimal supervision
• Work independently

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours Road Test or Copy of Driver’s License
• Copy of Medical Certificate

High Impact Behaviours:

• Continuous Professional Development:
  Professionals should be committed to lifelong learning, seeking out opportunities for self‑improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork:
  Effective professionals understand the value of collaboration, work well with others, contribute to team goals, and recognise that diverse perspectives can lead to better solutions.
• Results‑Driven Performance:
  High‑performing professionals focus on delivering results, set high standards for their own performance, and are committed to achieving objectives efficiently and effectively.

• HS Diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements

Preferred:

• May have industry‑specific licence(s)

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2 to 5 years of technical work experience including industrial or commercial process water experience

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrate critical thinking and troubleshooting ability
• Synthesise technical information and communicate it clearly
• Derive insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation and re‑use. Our products impact public utilities, industrial sectors, residential areas and commercial buildings, with a commitment to providing smart metering, network technologies and advanced analytics for water, electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;

where we recognise the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you will not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritise our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem’s transformative journey in shaping the future of water technology!

#Xylem Careers #Global Impact #Water Innovation