Field Service Technician

Job Description

Position:
Technician. Technicians work in the field at bars, restaurants, gas stations, truck stops, and other licensed non-casino locations. The role is full-time (40 hrs/week) with multiple service positions available across Illinois.

• Hourly rate: $18–$30, dependent on relevant work experience and proficiency.
• Will train inexperienced candidates.
• Additional shift differential for weekends and 2nd/3rd shifts.
• Shift starts from home.
• Company-supplied vehicle and fuel card provided.
• Competitive benefits: health insurance (vision & dental), 401(k) with match, PTO & paid holidays, and other total rewards.

• Great customer service skills.
• High school diploma or equivalent.
• Terminal Handler’s License – cost covered by the company.
• Relevant experience preferred but not required (ATM, amusement, gaming, or other electronic/mechanical aptitude such as HVAC, low voltage, cable, phone, internet, automotive).
• Ability to communicate effectively and follow written or verbal instructions.
• Strong organizational, problem-solving, and analytical skills.
• Computer literacy helpful but not required.
• Valid driver’s license.
• Minimum age 21 years.
• Frequently required to lift or push weights up to 50 pounds.

• Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices.
• Load and unload supplies and assist in other areas as needed.
• Respond to and troubleshoot service calls for equipment repairs in a timely manner.
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
• Provide exemplary customer service.
• Manage inventory to ensure parts are available when repairs are needed.
• Complete all necessary documentation for device entry and logs.
• Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

$18.00 – $30.00 per hour, based on experience and qualifications.

• Medical, dental, and vision insurance.
• Life, AD&D, critical illness, and hospital insurance.
• Short- and long-term disability.
• Identity and legal protection.
• Access to FSA and HSA accounts.
• Traditional and/or Roth 401(k) plans, eligible for both full-time and part-time employees.
• Employee Assistance Program (EAP) offering counseling on mental health, finances, adult care, disability, grief, and more.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.