Forklift Service Road Technician - Rockford, IL

Location

Rockford, 139 Harrison Ave, Rockford, IL 61104, USA

As our Technician, you will provide exceptional customer service to our customers by working on their material handling equipment at the customers’ location or within our branch shop. This position requires you to perform mechanical repairs ensuring that equipment is running to its full performance, providing our customer with effective and efficient performing equipment. Recent graduates from technical schools with education in automotive and/or diesel repair are strongly encouraged to apply.

• Repair, diagnose, inspect, and maintain all material handling equipment for customer work orders assigned to you.
• Accept repair orders as assigned by Service Writer.
• Communicate with customer(s) on diagnosed repairs suggested or required for repair and obtain customer approvals.
• Read work orders, observe and listen to truck in operation to determine/diagnose malfunction or problem(s).
• Offer solutions to meet customer specifications.
• Submit work orders in a timely manner.
• Provide estimates when appropriate.
• Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
• Obtain necessary parts working cooperatively with Parts department staff.
• Perform mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Record complete repair description on work order, including correct model and serial number of equipment and record hour meter reading.
• Obtain signature from customer and communicate with them on repair needs or work that was completed.
• Examine protective guards, loose bolts, specified safety devices on truck and make adjustments.
• Lubricate moving parts and drive repaired truck to verify conformance to specifications.
• Maintain a professional image of self, cleanliness of van (externally and internally) and of assigned work area at customer site.
• Maintain and operate shop equipment and tools.
• Notify Service Manager or Supervisor of safety issues and/or accidents immediately.
• Perform quality work as quickly and professionally as possible.
• Promote marketing efforts to drive parts, service, equipment and rental sales.
• Complete service forms and submit directly to Service department daily via work tablet.
• Adapt and act out the company’s core value – Safety Always – At All Times, In All Places.

• Must have a valid driver’s license and good driving record; CDL may be required.
• Experience in forklift repair is desired, intermediate maintenance experience is required.
• Ability to read and interpret documents such as safety manual, operating maintenance instructions and procedure manuals.
• Ability to speak effectively with customers or employees of an organization.
• Ability to work under little or no supervision.
• Must be able to provide own tools for the job immediately; annual tool incentive is given.

• High School Graduate or General Education Degree (GED).
• 3+ years of mechanic experience and/or education relating to the position.
• Basic knowledge of computer and internet software.

• Full benefits package, including Medical, Dental and Vision insurance.
• Uniforms are provided and laundered by company.
• Annual Tool Incentive.
• Company paid Rx Safety Glasses.
• Company owned/leased vehicle, if required for position.
• Paid Training.
• Generous Paid Time Off.
• Paid Holidays.
• 401(k) retirement plan and Employer Match.
• Wellness Program that offers the opportunity to earn a medical insurance discount.
• Company Paid Short-Term and Long-Term Disability.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exerting 75 to 100 pounds of force occasionally, and/or 40 to 50 pounds of force frequently, and/or 15 to 20 pounds of force constantly to move objects.
• Frequent physical activity of the position:
  • Stooping- bending body downward and forward by bending spine at the waist.
  • Kneeling- bending legs at knee to come to a…