Service Engineer

Location: USA – ideally Central US

Travel: c.90% - can be across the US

We are working with a specialist metrology equipment manufacturer supplying advanced measurement and inspection systems into a range of high-tech industries.

Due to continued growth, they are looking for an experienced Field Service Engineer to join their team. This is a highly varied role, with the opportunity to work on sophisticated electromechanical equipment across a broad customer base.

You can expect to spend the majority of your time travelling to different customer sites, troubleshooting equipment, carrying out installations and commissioning, and ensuring customers receive a high level of technical support.

The role offers significant variety — you won't be tied to one site or customer, and you'll work with different technologies, applications and engineering teams across the US.

• Install, commission and service advanced metrology equipment at customer sites
• Diagnose and troubleshoot complex electrical, mechanical and electromechanical issues
• Carry out preventative maintenance, repairs and equipment upgrades
• Support customers with technical issues and provide on-site training where required
• Work closely with internal engineering and technical teams to resolve more complex problems
• Complete service reports and maintain accurate documentation
• Develop strong working relationships with customers and become a trusted technical point of contact
• Travel extensively across the US, with approximately 90% travel expected (travel schedules typically arranged 2 weeks prior).

We are looking for an engineer who is comfortable working independently in a customer-facing environment and enjoys the variety that comes with a highly mobile field service role.

Ideally, you will have:

• Experience working with electromechanical equipment
• Strong electrical and mechanical troubleshooting skills
• Experience installing, commissioning, maintaining or repairing complex capital equipment
• Excellent problem-solving and diagnostic abilities
• Strong communication and customer-facing skills
• The ability to work independently while travelling extensively
• A willingness to travel approximately 90% of the time
• A valid driving licence and passport, with the ability to travel throughout the US

The position involves travel across the US, with a particularly strong customer base across the Central region, including:

There will also be flexibility required to travel to customer sites elsewhere in the US as needed.

• Work with sophisticated metrology and high-tech equipment
• Exposure to a wide variety of customer sites and industries
• Significant variety in your day-to-day work
• High level of autonomy and responsibility
• Opportunity to develop your technical expertise across multiple applications
• Customer-facing role with strong exposure to advanced manufacturing and technology environments

If you're a Field Service Engineer who enjoys working with complex electromechanical equipment and doesn't want to be tied to a single site, this could be an excellent opportunity.