Field Service Engineer Technician

Basic Function: Work with customers and/or contractor supervision to install new machines and retool projects. Debug and start-up new machine installation and retool projects, perform service calls on customer machines.

Duties and Responsibilities:

• Understands the work to be done (The Performance Plan) and is technically competent.
• Plans his work and the work of others to meet schedules and budgets.
• Communicates the plan and progress with customer and Ingersoll.
• Performs the technical work required or supervises other Ingersoll employees in the performance of the required tasks.
• Creates a good impression of Ingersoll to the customer.
• Has a good image, professional, competent and efficient.
• Maintains good appearance and proper conduct in the customer's plant.
• Instructs customer in operation of installed machines.
• Reports market opportunities.

Core Competencies:

• Must understand all levels of production machine equipment.
• Must be able to direct other people and work with the customer.
• Must be able to diagnose machine problems and make recommendations to solve them.
• Verbal and written communication skills.
• Must be technically competent in mechanical, electrical and hydraulic areas.

Education:

• High school education (or GED) with specialized knowledge obtained through less than one year education or training obtained on-the-job or through other training.
• Previous completion of R&M Awareness Course required, or completion within one year of job assignment.

Experience:

• Five to ten years experience in a similar field.

Other:

• Previous machine installation and service work required.
• Previous supervision experience helpful.
• Must be willing to travel domestic and foreign.

All your information will be kept confidential according to EEO guidelines.