Field Technician II

Title: Field Technician Level II

Status: Full Time Position - Hourly non-exempt

Company Profile: Eaglestone is a premier provider of custom conveyors and equipment to food-related and other industries. Founded in 1990, Eaglestone continues to grow and is a recognized leader in designing and manufacturing the highest quality equipment in the industry.

Job Description: We are seeking an experienced Field Technician II to join our team. This is the second of three levels of field service technician work. As a Field Technician Level II, you will receive limited supervision and will be responsible for independently handling varied work assignments of moderate scope and complexity. You will work independently or as a member of a team installing, servicing, or repairing equipment at a customer location.

In addition, you will be responsible for guiding, training, and supervising Level I technicians. This position requires extensive local and long-distance

• Identify and resolve technical issues of moderate scope and complexity related to Eaglestone products and systems at customer sites.
• Conduct mechanical, electronic, or other specialized troubleshooting to diagnose problems and develop effective technical solutions.
• Guide, train, and supervise a team of Level I technicians, ensuring Eaglestone standards are being met including, but not limited to, installation quality, safety requirements, travel requirements, and paperwork requirements.
• Handle on-site field tasks independently, including the installation, field servicing, and repair of equipment.
• Assist in assembling and building conveyor systems and other Eaglestone equipment in the shop when not deployed on‑site.
• Manage physical tasks on‑site, including the lifting, handling, maintaining, and operation of heavy machinery and equipment.
• Maintain accurate records of all field activities, including service reports, parts inventory, and proper compliance documentation.
• Provide exceptional customer service by promptly addressing customer inquiries and technical concerns.
• Adhere to all Safety policies and procedures continuing to promote the Company's culture of providing a safe work environment
• Maintain a positive and proactive attitude towards all colleagues, members of Management, and customers.
• Ability to work on other duties as assigned by supervisor or manager.

• 2+ years of experience as a Field Technician or similar role, preferably in a technical or engineering field.
• Strong technical knowledge and proficiency in troubleshooting mechanical, electronic, or other specialized equipment systems.
• Proven capability to work independently with limited supervision and make sound decisions in a fast‑paced on‑site environment.
• Knowledgeable on conveyor, conveyance systems, and related material-handling equipment.
• Strong Team Management and leadership skills to effectively guide, supervise, and motivate Level I Team Members.
• Effective communication skills to interact with customers, Team Members and Leadership.
• Detail oriented with good organizational and time management abilities.
• Flexibility to work outside regular business hours and travel extensively both in‑state and out‑of‑state as required
• High School Diploma/GED or 2 years of relevant work experience.
• Reliable transportation to and from work and customer sites.
• Ability to lift 25-50 lbs.

• Ability for some overtime throughout the year depending on business needs.
• Paid weekly in arrears each Friday.

• Eaglestone pays approximately 70% of Team Member’s medical, dental, and vision insurance - eligible on the first day of the month following 2 full months of employment.
• Short Term Disability
• Life Insurance
• Eaglestone matches 40% of Team Member’s contribution up to 5% of Team Member’s pay - eligible after 60 days of employment.
• Nine (9) paid holidays.
• Tuition reimbursement.
• Generous PTO and Paid Holidays
• Extensive Company bonus pay out potential including Company Profit Sharing and Quarterly bonus incentives
• Sunday double pay

• Position requires you to be in the fie