Access Supervisor - Behavioral Health Job Rockford area,Illinois USA,Social Work

Position Summary

Sign on bonus available:
Bachelor eligible candidates $8,000 and Master eligible candidates $10,000.

Candidates selected for hire between our promotional period of March 18 2026 through April 30 2026 may be eligible for an increased sign on bonus of double our traditional offering as part of their offer. To qualify for the sign on bonus, you must verbally accept your offer within 24 hours.

In this role, you will oversee daily operations of the Access Center to provide comprehensive diagnostic behavioral health assessments and medically necessary service needs of clients presenting to the Northern IL Region. Provide and monitor continuity of assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

Participate as a team member in the delivery of treatment services to clients and their families, as well as facilitate the issues of recovery into their daily living situations. Ensure access to care is streamlined across locations.

Qualifications

Master’s Degree in Psychology, Social Work, or other behavioral health related field
Licensed in Illinois as a minimum LSW/LPC/AMFT, LCSW/LCPC preferred
Must qualify at a minimum as a QMHP per Illinois Department of Health Rule 132, LPHA preferred
Proven experience in behavioral health, social service, or related field
Demonstrated clinical competency in client assessment
Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
Self‑starter with ability to work independently.
Ability to work within a team
Sound judgement to assess situations, determine the severity of crises, and take appropriate action, including referral to emergency services
Excellent customer service and conflict resolution skills
Exceptional verbal and written communication skills. Must be able to communicate clearly, thoroughly, and professionally
Proficient skills with EHR / EMR / CRM software, Microsoft Office Suite required
Organizational and time management skills with the ability to meet multiple deadlines
Ability to travel to designated Rosecrance locations for monthly staff check in
Valid driver’s license and the ability to meet agency insurance requirements
Belief in the mission and vision of Rosecrance

Responsibilities

Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs including an on‑call rotation.

Oversee the daily operations of access services to provide comprehensive diagnostic assessment, and medically necessary service needs of clients through.

Develop, mentor, coach and supervise a team of Behavioral Health Access Counselors providing orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required.

On‑going communication with Directors/Administrators regarding procedure compliance and drift management. Participation in Finance meetings and on‑going communication with members of variety of teams.

Supervise and review all inquiry, assessments, and admission activities.

Sign off on all behavioral health assessments.

Travel to designated Rosecrance locations monthly for staff check in.

Track and measure team KPIs.

Provide daily direction, guidance, and communication to frontline team members.

Maintain and protect client confidentiality in accordance with all relevant regulations; maintain confidentiality related to information being processed, stored, or accessed.

Monitor team’s continuity of assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.

Exhibit actions and make decisions that align with the Rosecrance Code of Conduct and within the framework of the law.

Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.

Serve as a…