Program Case Aide

Job Details

Level: Experienced

Job Location:

Rockford, IL 61104
Position Type:
Full Time
Education Level: Associates Degree
Salary Range: $20.00 - $20.00 Hourly

Travel Percentage :
Road Warrior
Job Category:
Nonprofit - Social Services

Under the general supervision of the Team Lead or designee, this position works to make a meaningful difference in the lives of the youth and families served. This position works closely with NYAP housing advocates, clients and community partners, providing support services toward the ultimate goal of living safely and successfully in the community.

• Actively supports, represents, and extends the mission, vision, and values of the organization.
• Assist housing advocates to provide in‑home supportive services, community resource referrals, advocacy, and other social service interventions to the clients.
• Communicate regularly with program participants via phone, virtually and in person, documenting each interaction following program guidelines and expectations.
• Conduct housing searches, reach out to community resources and assist program participants to connect to resources in their communities.
• Assist housing advocates to complete housing applications with the clients, review rental agreements and accompany clients to view rental units.
• Follow‑up with clients to review individual service plan implementation.
• Assist housing advocates to obtain furniture and utilities for the program participants.
• Complete all required documentation in a timely manner.
• Participate in program related training.
• Complete all other duties assigned by the supervisor.

• Associate’s degree preferred or two years of college coursework.
• Two years of work experience in direct service strongly preferred.
• Bilingual fluency in English and Spanish strongly preferred.
• Familiarity with the Chicagoland area strongly preferred.
• Ability to drive own vehicle within service area required.
• Must have a valid driver’s license, reliable transportation, automotive insurance and a good driving record.
• A willingness to work a flexible schedule to accommodate program and participant needs.
• Capacity to be flexible and responsive to clients served, system partners and internal customers.
• Capacity to remain objective and professional in all areas of job function.
• Demonstrates tolerance and respect for the ideas and actions of others.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers and photocopiers as well as software including word processing and spreadsheets.
• Support agency goals and co‑workers, work effectively with and show respect and sensitivity to people from diverse cultural, socioeconomic, ethnic, religious and racial backgrounds.

• Student loan repayment assistance, up to $1,200 per year.
• Medical, dental and vision insurance for employee and family.
• 22 days off each year.
• 11 paid holidays per year.
• Competitive salary and benefits, including 401(k).
• Tuition assistance.
• Work anniversary trips.
• Peace leave.
• Parental leave.
• Flexible schedule.
• Mileage reimbursement.

• Valid driver’s license.
• Reliable personal transportation.
• Good driving record.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.

An Equal Opportunity Employer, including disability/veterans.