Senior Software Engineer - Site Reliability Engineering

Job Title: Senior Software Engineer

Company: Snapsheet

Job Location: USA, Remote

Job Type: Full-time, direct hire

Job Department: Technology

Team: Site Reliability Engineering

Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.

As a Senior Site Reliability Engineer (SRE) at Snapsheet, you will play a critical role in ensuring our technology is reliable, scalable, and efficient while empowering our development teams to be more productive. This is a 100% hands‑on role, involving both infrastructure management and software development.

Our SREs bring the expertise of a software engineer, combined with deep knowledge of deployment, provisioning, and automation technologies to drive operational excellence. You'll focus on automating processes, optimizing systems, and enabling seamless scalability, all while balancing short‑term solutions with long‑term strategy.

If you're passionate about building reliable systems, streamlining operations, and making a lasting impact, we'd love to hear from you!

• Improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents
• Build, maintain, and support core applications
• Build and operate our core internal observability platform
• Monitor our systems for capacity, performance, and troubleshooting issues
• Partner with the rest of the SRE team and our service engineering teams to ensure smooth, continued delivery of our service to clients
• Work directly with developers to identify and implement improvements in the development lifecycle and deployment process.
• Automate processes to enhance deployment efficiency and system reliability.
• Contribute across multiple development teams, supporting a variety of projects.
• Ensure Snapsheet’s technology stack remains resilient, scalable, and high‑performing.

• BS in Computer Science, Computer Engineering, or a related field.
• 5+ years as a full‑stack software engineer.
• Experience building and maintaining scalable, resilient services.
• Proficiency in one or more programming languages, with a strong preference for Ruby on Rails and Type Script.
• Experience with the following:
  • Managing and scaling infrastructure on AWS
  • CI/CD frameworks (Git Hub Actions, Circle
    
    CI, Jenkins, etc.)
  • Backend development using Ruby on Rails or similar frameworks
  • Deep understanding of web technologies (HTTP, cookies, caching, ES6, HTML5, Progressive Web Apps, etc.)
  • Tooling, automation, and system monitoring for performance optimization
  • Designing and building developer tooling

• Strong experience with infrastructure as code tools
• Expertise in serverless infrastructure
• Experience with Git Hub Actions and/or CircleCI

• Infrastructure: CDKTF, S3, Redis, Elasticsearch, Lambda, Docker, Cloud Front, RDS, Terraform

At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.

• Choose from 3 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high‑deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company‑paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well‑being.

• Flexible PTO and 7.5 company‑observed holidays to recharge on your terms.
• In‑person connection points throughout the year…