Golf Customer Service - Sandy Hollow Golf Course

Title: Golf Customer Service Inside

Department: Golf

Status: Seasonal

Work Location: Sandy Hollow Golf Course

Reports To: PGA/LPGA Professional

Wage: $15/hour

Supports daily golf course operations by providing excellent customer service, managing tee time reservations, processing transactions, and assisting with golf shop activities. Staff members are trained to perform a variety of operational tasks to ensure patrons have a positive experience at Rockford Park District golf facilities.

• Provide exemplary customer service to all patrons, donors, and guests.
• Greet patrons upon arrival and thank them upon departure.
• Register, reserve, modify, and cancel tee times.
• Sell greens fees, cart rentals, merchandise, and practice range balls/passes.
• Promote and explain available golf memberships and their benefits.
• Follow Rockford Park District cash control policies and procedures.
• Communicate raincheck, return, and refund policies clearly and professionally.
• Answer phone calls and respond to questions, concerns, and comments.
• Assist with golf shop operations including stocking, cleaning, and merchandising.
• Support the Manager on Duty with operational needs as assigned.
• Assist the Golf Outing Coordinator with events and outings as needed.
• Maintain a clean, organized front desk and golf shop environment.
• Become familiar with and follow the Rockford Park District Safety Manual.
• Maintain working knowledge of department safety rules
• Report accidents, unsafe conditions, and hazards immediately to a supervisor
• Participate in accident investigations as needed
• Attend required safety trainings and in-service meetings
• Monitor weather conditions and support implementation of safety programs.
• Assist outside attendants with golf cart cleaning and preparation when needed.
• Work variable hours, including early mornings, evenings, weekends, and holidays.
• Perform other duties as assigned.

• Must be at least 16 years of age.
• Must possess a valid Illinois Driver’s License.
• Availability to work weekends and holidays.
• Flexible schedule, including shifts as early as 5:30 a.m. and as late as 7:00 p.m.
• Basic knowledge of golf course operations and golf rules/regulations preferred.

• Ability to handle cash and process transactions accurately
• Ability to follow policies and procedures, including cash control requirements
• Ability to maintain professionalism when responding to customer issues or concerns
• Ability to learn and utilize tee time reservation systems and point-of-sale software
• Attention to detail and ability to maintain an organized workspace
• Ability to promote memberships and explain services confidently
• Ability to work efficiently in a fast-paced environment
• Ability to understand and follow written and verbal instructions.
• Ability to monitor conditions and report safety concerns promptly demeanor.
• Comfortable using computers and able to learn new software systems.l
• Ability to multitask, prioritize responsibilities, and adjust to changing tasks.
• Strong customer service skills and ability to work effectively with the public.
• Ability to work well independently and as part of a team.
• Positive attitude and professional demeanor.

Light to medium work:
Exerting in excess of 30 pounds of force occasionally; 15 pounds frequently; 5 pounds constantly. Standing, walking, bending, lifting, stretching, squatting, pushing, pulling, and climbing.

• Exposure to outdoor conditions including heat, cold, and varying weather elements.
• Possible exposure to blood borne pathogens.

The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.

Supports daily golf course operations by providing excellent customer service, managing tee time reservations, processing transactions, and assisting with golf shop activities. Staff members are trained to perform a variety of operational tasks to ensure patrons have a positive experience at Rockford Park District golf facilities.