Assistant Golf Professional - Aldeen Golf Club

Title: Assistant Golf Professional

Department: Aldeen Golf Club

Status: Full Time

Office

Location:

Aldeen Golf Club

Reports To: Head Golf Professional

FLSA Status: Exempt

Serves as Assistant Golf Professional at Aldeen Golf Club and Practice Center, working closely with the Head Golf Professional to oversee daily operations. Manages key areas including customer service, the golf software POS and reservation/registration systems, and seasonal staff. Coordinates golf outings and assists with special events. Provides support for instructional programs and delivers private golf lessons as needed.

• Establish and maintain a high level of citizen confidence.
• Demonstrate the principles of One Team, One Goal in daily interactions with staff and guests.
• Assist with establishing and maintaining exceptional relationships with internal team members and external stakeholders.
• Support and ensure a culture of diversity, equity, inclusion, and belonging exists in all areas of the Park District.
• Lead with a servant leader style and approach when interacting with internal and external customers.

• Provide on-site supervision of Aldeen Golf Club and Practice Center as assigned, including serving as Manager on Duty (MOD).
• Oversee the day-to-day operations of all departments and areas at Aldeen Golf Club, including seasonal team members.
• Assist with day-to-day operations of the Aldeen Golf Club and Practice Center.
• Provide oversight of monthly budgets and report variances to the Head Golf Professional as applicable.
• Liaison for the Aldeen Men’s Golf Association (AMGA) and other leagues/customer groups, including event support and communication of rules/scoring.
• Manage the GPS program for the cart fleet, including updates for course conditions, promotions, and surveys.
• Help promote Aldeen as a premier golf club and family-friendly venue.
• Provide content for social media with the Head Golf Professional.
• Recruit, plan, and manage golf outings and events, coordinating with outings/events staff, Food & Beverage Operations, and other team members.
• Provide private lessons.
• Manage contracts and Certificates of Insurance (COIs) for the facility.
• Work closely with Operational Systems and IS to support and troubleshoot golf POS and reservation software; serve as on-call MOD for system issues.
• Assist with the facility calendar for events as needed.
• Manage the facility scheduling software and ensure team members are properly trained.
• Manage the phone system, update message trees, and ensure calls/messages are returned in a timely manner (typically within 24 hours).
• Develop, analyze, and implement new programs based on trends and industry standards to increase revenue and maintain existing programs.
• Assist with preparing reports and other business data for Aldeen and other courses as needed.
• Work with restaurant and pavilion tenants to ensure customer service standards and policy compliance are maintained.
• Ensure restrooms, clubhouse, Pro Shop, and all public areas are cleaned regularly and meet Park District standards.
• Record and report monthly progress toward goals and recommend areas for improvement.
• Assist Director of Operations as needed to provide consistency for business functions.

• Recruit, hire, train, coach, schedule, and evaluate seasonal team members for assigned departments/areas.
• Monitor and evaluate team member performance and document performance as needed.
• Provide coaching, encouragement, direction, and corrective action in accordance with District policies and procedures.
• Participate in disciplinary and termination actions when necessary, including implementing the District’s recognition/reward program.
• Provide training and development opportunities that enhance team member skills, knowledge, and abilities.
• Manage time, attendance tracking, and approval of seasonal employee hours.
• Recommend and organize team members and operations to meet current and future needs.
• Attend trainings, seminars, and conferences to enhance personal development.
• Assist Head Golf Professional in organizing one-on-ones, meetings, and presentations to enhance…