Golf Customer Service Associate Outside - Sandy Hollow Golf Course

Position Title

Golf Customer Service Associate Outside

Golf

Seasonal

Sandy Hollow Golf Course

Golf Course Head Professional/Manager

$15/hour

March-November (length of season can vary depending on weather/course conditions)

Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members.

• Ensure all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through direct interaction with the customer and through teamwork and cooperation with other staff members.
• Greet patrons (by name whenever possible) before they acknowledge you. Welcoming patrons to the facility and thanking patrons when they leave.
• Clean and prepare golf carts for patron use.
• Wash and put away carts for charging and storage after use.
• Keep range ball machine stocked with golf balls.
• Clean practice facilities and range balls and prepare these areas for patron use throughout the course of operating hours.
• Provide information and instructions for patrons entering the golf course and administering the smooth, systematic and timely coordination of tee times.
• Provide customer service for patrons using the practice centre.
• Maintain high standards of cleanliness and organization in work areas and throughout the facility.
• Assist with the operation of tournaments, golf outings, special events, and lesson programs as requested.

• Maintain a working knowledge of all general and departmental specific safety rules.
• Enforce safety rules and improve employee knowledge of the same by confronting and correcting unsafe behaviour and conditions.
• Immediately report all accidents and unsafe conditions to the supervisor.
• Cooperate and assist in the investigation of accidents.
• Attend all required safety program and in‑service education meetings.
• Implementation and enforcement of all safety measures, monitoring and reporting on weather conditions and any other hazardous situations that could affect patron or staff safety.
• Utilize the Rockford Park District's HRIS system for all HR and payroll‑related requirements and to accurately clock in and out for all shifts.
• Other duties as assigned.

• Must be at least 16 years of age.
• Must possess a valid Illinois Driver’s License.
• Availability to work weekends and holidays.
• Flexible schedule, including shifts as early as 5:30 a.m. and as late as 7:00 p.m.
• Basic knowledge of golf course operations and golf rules/regulations preferred.

• Ability to handle cash and process transactions accurately.
• Ability to follow policies and procedures, including cash control requirements.
• Ability to maintain professionalism when responding to customer issues or concerns.
• Ability to learn and utilise tee time reservation systems and point‑of‑sale software.
• Attention to detail and ability to maintain an organised workspace.
• Ability to promote memberships and explain services confidently.
• Ability to work efficiently in a fast‑paced environment.
• Ability to understand and follow written and verbal instructions.
• Ability to monitor conditions and report safety concerns promptly.
• Comfortable using computers and able to learn new software systems.
• Ability to multitask, prioritise responsibilities, and adjust to changing tasks.
• Strong customer service skills and ability to work effectively with the public.
• Ability to work well independently and as part of a team.
• Positive attitude and professional demeanour.

• Exerting in excess of 30 pounds of force occasionally.
• Exerting in excess of 15 pounds of force frequently.
• Exerting in excess of 5 pounds of force constantly to move objects.
• Standing, walking, bending, lifting, stretching, squatting, pushing, pulling, and climbing.

• Exposure to outdoor conditions including heat, cold, and varying weather elements.
• Possible exposure to blood borne pathogens.

Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members.