Dispatcher, Transportation

About the Role

We're seeking an experienced Dispatcher to lead daily transportation operations and serve as the critical communication hub at our Kansas City, MO location. This role encompasses the complete dispatch lifecycle—from daily route assignments and driver coordination to emergency response and real‑time problem‑solving. You’ll ensure seamless service delivery by orchestrating drivers, vehicles, and routes while maintaining constant communication with school districts, families, and internal teams.

You’re the calm in the storm, juggling ten things at once while keeping everyone informed. You thrive when phones ring, routes shift, and a bus breaks down on Main Street. You’re a quick thinker who stays cool under pressure, makes smart decisions on the fly, and enjoys being the go‑to problem solver—helping drivers navigate new routes, coordinating repairs, or reassuring parents.

• Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on‑time completion of all driver activities.
• Communicate assignment details to drivers and assist with routing directions and special service assignments.
• Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery.
• Respond to emergency calls and coordinate the emergency response network.
• Notify stakeholders of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally.
• Provide real‑time operational support to drivers, escalating unresolved issues appropriately.
• Maintain route documentation and records—including contracts, customer information, route changes, maps, vehicle assignments, and driver details—to ensure accuracy and compliance with district and state requirements.
• Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
• Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives.

• High school diploma or equivalent.
• Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides, etc.).
• Experience in high‑pressure, time‑sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast‑paced environments).
• Background in a leadership, supervisory, or management capacity within fast‑paced operational environments.
• Previous school busing or transportation experience, either as a driver or dispatcher, is a plus.
• Knowledge of state DOT/DMV safety rules and company compliance expectations.
• Excellent oral and written communication skills with strong interpersonal abilities.
• Experience working in a union environment.
• Comprehensive knowledge of the local area—including traffic patterns, road restrictions, neighborhoods, and geography of the school district.
• Strong organizational, prioritization, and time‑management skills with demonstrated ability to manage multiple tasks simultaneously, coordinate scheduling and task assignments, maintain accurate records and filing systems, and track assets and inventory.

The targeted base salary range for this role is up to $31/hr–$33/hr in addition, this position may include additional compensation in the form of bonus, equity, or commissions. We offer medical, dental, vision, 401(k), holidays, wellness, vacation, and more.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type.