Dispatcher, Transportation

Job Functions:

Dispatch/Driver Management

• Ensure strict compliance of all local, state, and federal regulations such as weight restrictions, permits, hazardous materials, and hours of service.
• Manage Company DOT compliance within operational areas, including drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing, and violations.
• Maintain awareness of driver movements through regular communication and adapt to delays and issues on the road.
• Coordinate business with drivers and customers to optimize revenue, minimize transit time, and satisfy customer needs.
• Ensure equipment (trailers, chassis, containers, etc.) is utilized efficiently and all equipment is accounted for.
• Identify tasks being performed and categorize them as pre-pulls, street turns, drops, pulls, drop and hooks, ensuring accurate recording in the Company system.
• Coordinate real-time changes to operational plans with drivers and customers so all stakeholders are aware of updates.
• Oversee communications related to specialty load boards, keeping customers and drivers informed of relevant developments.
• Proactively identify operational issues and implement corrective action plans.
• Respond to unforeseen issues involving drivers, routes, customers, and equipment with corrective action plans.
• Continuously monitor rates while overseeing drivers and operational plans to ensure contracted payout accuracy within company standards.
• Contact customers regarding any additional charges resulting from the operational plan.
• Manage accident coordination, including instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination, and reporting.
• Collaborate with stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, resolve problems, and process service or equipment requests.
• Determine necessity, arrange for, and authorize repairs of equipment to restore service and schedules.
• Generate rates and manage customer service by contacting steamship lines, storage, supplemental carriers, and other cost centers with accessorial charges that may impact company cost and customer rates.
• Coordinate delivery times to consignees from the shipper or steamship line.
• Monitor and be familiar with zone/book rates specific to the assigned area to provide accurate rate quotes.
• Utilize rail/port websites to track equipment whereabouts and timing for US Customs and equipment compliance.
• Maintain up-to-date and accurate US Customs codes for imports, exports, and reservation numbers.
• Ensure movement of all import/export shipments within operational responsibility complies with US Customs requirements.
• Update load and manifest statuses within the Company system, identify and resolve discrepancies.
• Verify accuracy of driver, customer, company, and customs information, identifying, addressing, and resolving inconsistencies.

Benefits:
Competitive base salary, medical, dental, 401K, and vacation.