Human Services Enforcement Assistant

Job Title

Human Services Enforcement Assistant – Division of Support Enforcement & Recovery (DSER), Department of Health and Human Services (DHHS)

Location:

Rockland (Anticipated vacancy) | Grade: 17, Job Class Code: 5038 | Salary: $19.27 – $27.74 per hour | Full-time, Monday–Friday 8‑5 | Partial telework possible with management approval.

• Process administrative documents and assist with legal documents such as wage attachments, license revocations, passport denials, and motor vehicle lien releases.
• Communicate with parents, answer questions, and provide information about the child support program.
• Manage and prioritize correspondence/contacts, including electronic and hard mail, addressing time‑sensitive mail promptly.
• Provide telephone customer service.
• Build cases and manage contact with individuals applying for child support services.
• Document imaging and indexing.
• Schedule genetic testing.
• Assist with general office duties.

• Foundational education, training, or experience in office/administrative support or a related area that demonstrates competency in applying office support processes, procedures, and practices.
• Proficiency with Outlook, Excel, MS Word, and comparable word‑processing/spreadsheet applications.
• Strong data‑entry skills for inputting data and narratives.
• Excellent written and verbal communication, keyboarding, and telephone skills.
• Customer‑service orientation.
• Team‑work ability.

Applicants must satisfy pre‑employment screening, including verification of minimum qualifications, application information, employment history, references, and a fingerprint‑based criminal‑history record check. Conditional offers are contingent upon successful completion of the screening.

• Paid holidays: 13 per year.
• Sick leave: 12 days per year.
• Vacation leave: 3+ weeks annually, with accrual increasing with years of service.
• Health insurance:
  State covers 85‑100% of employee‑only premiums.
• Dental insurance:
  State covers 100% of employee‑only premiums.
• Retirement plan:
  State contribution of 14.11% of pay towards MainePERS.
• Parental leave:
  Six weeks of fully paid leave for all employees welcoming a child.
• Additional benefits available under the Family and Medical Leave Act.

Equal Opportunity
:
As an Equal Opportunity employer, the Maine State Government embraces a culture of respect and awareness. All applicants are considered for hiring based on qualifications, with no discrimination on race, color, sex, sexual orientation, gender identity, disability, religion, age, ancestry, national origin, familial status, or genetics. Reasonable accommodations will be provided to qualified individuals with disabilities upon request.