Training Spec III - Anticipated Rockland, Maine

Job Title

This is your chance to join a team of hardworking professionals who support job seekers and businesses across Maine. If you enjoy working with the public and have an enthusiastic energy to make a difference by connecting individuals with employers and a positive approach in assisting individuals gain the skillsets needed to be successful in the workforce, then this career is for you!

This position works to develop and coordinate specialized employment, training, and/or employer services and supports the Career Center manager by providing functional leadership to staff and ensuring excellent customer service. Work involves assisting customers with employment and training needs as well as referrals to other services and assisting employers with recruitment and training services. Local area travel will be required and state-wide travel on occasion.

Excellent customer service is a must!

Primary responsibilities include:

• Conduct and interpret assessments, case management, career counseling and job placement with job seeking customers.
• Contact, visit and consult with employers to assist with workforce needs including recruitment, training and retention and connect business to available services. Promote recruitment from diverse workforce pools.
• Direct and coordinate work activities including counseling, recruitment, and referral services.
• Develop, design, oversee, and report on employment and training programs, monitoring procedures, surveys, and program performance data to maximize program effectiveness and efficiency and recommend program changes.
• Write reports, respond to inquiries, document services and program activities and provide information.
• Confer with local community groups and members to provide information on program goals and objectives.
• Make presentations to small and large groups.

Knowledge,

Skills and Abilities

that are essential for success in the position:

• Knowledge of the agency goals, objectives, procedures, and policies.
• Knowledge of occupational groups, job families, and employers.
• Ability to understand and interpret applicable federal and state laws, rules, regulations, and guidelines.
• Ability to communicate effectively.
• Ability to write clearly and effectively.
• Ability to identify and analyze problems, reach logical conclusions, and make sound recommendations.

Minimum qualifications:

Any combination of education and/or work experience that demonstrates competency in:

• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively working with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences, effectively communicates and works with coworkers as team members.
• Customer/Quality
  
  Skills:
  
  Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Accountability
  
  Skills:
  
  Holds self accountable for measurable high-quality, timely, and cost-effective results. Determines objectives and sets priorities. Accepts responsibility for own actions and decisions. Accountable to own development including learning necessary job knowledge and associated laws, rules, and policies. Identifies and participates in learning opportunities. Complies with established control systems and rules.
• Planning/Organization
  
  Skills:
  
  Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them. Using flexibility and resiliency skills, appropriately and effectively adjusts work, plans and priorities to changing circumstances. Monitors own progress and evaluates outcomes.
• Teaching Others:
  Helps others learn through formal or informal methods, identifies training needs, provides constructive feedback, coaches others on how to perform tasks, acts as a mentor.

Preference will be given to those applicants demonstrating:

• Quality focus and the ability to guide and deliver exceptional customer service.
• Effective written and verbal communication.
• Effective listening and ability to lead and work in a team.
• Problem solving with the ability to identify and analyze situations.
• Experience using virtual communications platforms such as MS Teams and Zoom.

Benefits of working for the State of Maine include:

• Work-Life Balance
  - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage
  - The State of Maine pays 85%-100% of employee-only premiums…