Customer Rep Assoc II - Rockland

Maine Department of Transportation

Salary
:
New employees will start at $23.03 per hour (Step
7).

Office/Bureau
:
Maine State Ferry Service

Location
:
Rockland, ME

Opening Date
:
July 16, 2026

Closing Date
:
July 30, 2026

The Maine State Ferry Service is seeking a Full‑Time Customer Service professional to work at our Rockland location.

• Excellent Customer Service:
  Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS).
• Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
• Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone.
• Managing vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
• Perform other duties as required or requested by immediate supervisor.

To be minimally qualified for this position candidates must provide evidence of the following experience: A training, education, or experience in office and administrative support work that demonstrates
1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and
2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of:
Customer Representative Assistant I and Customer Representative Assistant II.

Interested applicants need to apply online by clicking the "Apply for this Opening/Apply Now" button and uploading a cover letter, current resume, and any applicable copies of post‑secondary transcripts, licensing, registration, and certifications. If you have general questions, please contact Maine State Ferry Service Human Resources Specialist Erica Cyr at 207‑441‑4741 or via email erica.cyr.

If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you to submit the application via an alternative method.

• Work‑Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave.
• Wellness – We care about you and your family’s wellbeing, offering 12 days of sick leave annually to help you stay healthy.
• Health Insurance Coverage – The State of Maine pays 85‑95% of employee‑only premiums ($11,196.96–$12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance – The State of Maine pays 100% of employee‑only dental premiums ($358.08 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee’s pay toward the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics.

Reasonable accommodations are provided to qualified individuals with disabilities upon request.