Training Spec III - Anticipated

This position works to develop and coordinate specialized employment, training, and/or employer services and supports the Career Center manager by providing functional leadership to staff and ensuring excellent customer service. Work involves assisting customers with employment and training needs as well as referrals to other services and assisting employers with recruitment and training services. Local area travel will be required and state-wide travel on occasion.

• Conduct and interpret assessments, case management, career counseling, and job placement with job-seeking customers.
• Contact, visit, and consult with employers to assist with workforce needs including recruitment, training, and retention and connect businesses to available services.
• Promote recruitment from diverse workforce pools.
• Direct and coordinate work activities including counseling, recruitment, and referral services.
• Develop, design, oversee, and report on employment and training programs, monitoring procedures, surveys, and program performance data to maximize program effectiveness and efficiency and recommend program changes.
• Write reports, respond to inquiries, document services and program activities, and provide information.
• Confer with local community groups and members to provide information on program goals and objectives.
• Make presentations to small and large groups.

• Knowledge of the agency goals, objectives, procedures, and policies.
• Knowledge of occupational groups, job families, and employers.
• Ability to understand and interpret applicable federal and state laws, rules, regulations, and guidelines.
• Ability to communicate effectively.
• Ability to write clearly and effectively.
• Ability to identify and analyze problems, reach logical conclusions, and make sound recommendations.

• Interpersonal
  
  Skills:
  
  Demonstrates understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; works effectively with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences; effectively communicates and works with coworkers as team members.
• Customer/Quality
  
  Skills:
  
  Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner; demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Accountability
  
  Skills:
  
  Holds self accountable for measurable high-quality, timely, and cost-effective results; determines objectives and sets priorities; accepts responsibility for own actions and decisions; accountable to own development; engages in learning opportunities; complies with established control systems and rules.
• Planning/Organization
  
  Skills:
  
  Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals for self and strategies to achieve them; uses flexibility and resiliency skills to adjust work plans and priorities to changing circumstances; monitors own progress and evaluates outcomes.
• Teaching Others:
  Helps others learn through formal or informal methods, identifies training needs, provides constructive feedback, coaches others on how to perform tasks, and acts as a mentor.

• Quality focus and the ability to guide and deliver exceptional customer service.
• Effective written and verbal communication, effective listening, and ability to lead and work in a team.
• Problem solving with the ability to identify and analyze situations.
• Experience using virtual communications platforms such as MS Teams and Zoom.

For questions about this position, please contact Susan

A. Leclair at Susan.

A.Leclair
.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and ensure an inclusive environment for applicants of all backgrounds, including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.