Center Store Manager

Category/Area of Expertise: Retail Operations

Job Requisition: 501308

Address: USA‑ME‑Rockland‑75 Maverick Street

Store Code: Store 08230 Grocery (5150465)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883 and remains connected to those early roots as a local market. The company actively seeks out farmers and producers for its Local program, celebrating local foods, farmland preservation, traditions, and local jobs. Hannaford was the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

Responsible for all duties and tasks associated with the Assistant Store Manager’s job description in their absence. Manage performance of all duties and responsibilities of Center Store associates, effectively managing Center Store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy. Maintain solid communications with all Center Store associates.

• A high school graduate or equivalent preferred; strong understanding of Store Operations and Center Store Merchandising Techniques preferred.
• Effective interpersonal, organizational, communication, and customer service skills. Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and the technical requirements of the job.
• Ability to use technical information to solve problems.
• Availability to work a schedule that meets business needs.
• Must meet minimum age requirements and be accredited by the National Registry of Food Safety Professionals or similar organization as a "Certified Food Safety Manager," or be willing to attend company‑provided training and achieve accreditation within the first 90 days of employment.
• Accreditation must be maintained while employed in a position requiring accreditation.

• Lift up to 20 lbs. regularly, including overhead lifting, and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.
• Meet established volume/activity standards.
• Stand or walk 100% of the time.
• Frequent reaching, grasping, and lifting of stock items below waist level or above shoulder level.
• Frequent bending, kneeling, and squatting.
• Handle a variety of substances associated with cleaning materials, packaging materials, and food products.
• Tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
• Use computers, calculators, and communication systems required to perform job functions.

• Manage Center Store department operations in accordance with established standards.
• Manage performance through planning, coaching, appraisals, and disciplinary efforts.
• Hire, train, and develop associates to meet departmental needs.
• Maintain effective work schedules to meet production and customer service standards and associates’ needs.
• Use good judgment in the delegation, assignment, and follow‑up required for efficient department performance.
• Treat all associates with fairness, dignity, and respect; provide recognition of accomplishments and offer constructive counseling when necessary.
• Conduct performance appraisals on all assigned associates according to company standards.
• Foster a positive and inclusive environment to retain associates and customers.
• Model outstanding friendly customer service.
• Assist in attaining financial objectives.
• Ensure all company policies and procedures are followed as outlined.
• Maintain solid communication with management, all associates in the department, and throughout the organization.
• Ensure the maintenance of the department’s appearance and presentation.
• Ensure quality conditions of all products through proper rotation.
• Ensure operational and merchandising standards are followed to maximize profitability.
• Understand the causes and means for resolving inventory shrink issues within the Center Store operation.
• Use company tools such as MPP, financial reports, scheduling, ordering, and business information systems.
• Have a total understanding of the Center Store training guides and all standard practices.
• May act as the Center Store Trainer or point…