Vna Receptionist

Internal job posting. If you are an existing employee of South Shore Health, please apply through the internal career site.

R-22849

LOC
0028 - 30 Reservoir Park Drive 30 Reservoir Park Drive Rockland, MA 02370

SSH VNA Administration Operations

Full time

40

Day (United States of America)

$20.05 - $28.00

• Each weekday, except holidays, prepares the Home Care Division telephone system by notifying the answering service both at the beginning and end of business hours.
  • Notifies SSH answering service at 8:00, that we are in and have taken back both Hospice and SSVNA lines.
  • Notifies Agency of unexpected tardiness prior to 8:00 AM via manager's office or answering service.
  • In the event of an evacuation, transfers calls to answering service.
• Adheres to agency policies and procedures about entrance to building during working hours.
  • Screens unexpected visitors, using the Intercom system, prior to letting them into the building.
  • Notifies appropriate staff of visitor arrivals, and/or directs visitors to proper destinations.
  • Follows security guidelines by having employees badge themselves in the main door.
  • Requests that visitors sign in and provides them with a Visitor badge.
  • Greets all persons entering the reception area and screens for appropriateness of business or visit.
• Responds to incoming calls rapidly and efficiently within the third ring.
  • Uses predetermined C.A.R.S. when answering the switchboard and transferring the callers.
  • Responds to emergency calls calmly and accurately.
  • Ability to navigate through Allscripts, look up patient and route the caller to the appropriate person.
  • Transfers callers to the appropriate team, as observed by the Clinical Bay staff.
• Utilizes courteous telephone etiquette and projects a positive image for the Agency, as observed by the Supervisor, staff, and peers.
  • Maintains a professional appearance at all times, following Agency dress code.
  • Creates a professional yet friendly atmosphere for visitors waiting in the front reception area.
  • Answers all calls with a calm, unrushed tone and listens carefully for what the caller needs.
  • Aware of scheduled time away of staff.
• Instructs and informs backup personnel of notifications and activities within the organization.
  • Records all daily activities, appointments, etc. on Daily Activity log and keeps it in clear view for covering Team Coordinator.
  • Documents status of each activity, crossing things off as appropriate.
  • Keeps employee lists up to date in Receptionist Log Book.
• Keeps the Director of Administrative Operations updated on any and all telecommunication issues that would interrupt or affect the telephone systems.
  • Demonstrates knowledge of chain of command if unable to reach above director using paging system.
• Ensures efficient utilization of time by assisting with clerical functions as necessary.
  • Accurately completes tasks as assigned.
  • Checks in with Supervisor for any assignments that could be accomplished at the front desk.
• Embraces technological solutions to work processes and practices.
  • Able to look up patients via the Master Patient Index so as to appropriately triage calls.
  • Demonstrates ability to page employees using SSH Portal, and to send and receive e‑mails using Lotus Notes.
  • Exhibits competence in Microsoft Office programs.
• Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
  • Maintains a neat, organized work environment.
  • Understands individual roles and responsibilities during emergency situations (e.g., Fire Drill, electrical blackout, etc.).
  • Utilizes proper body mechanics when performing all aspects of job.
  • Successfully answers safety questions in the manual mandatory education program.
• Technology and Learning.
  • Participates in continued learning and possesses a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
  • Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

• Able to effectively utilize databases.
• Demonstrates ability to create and manage Excel spreadsheets.
• Able to produce reports as requested.
• Exhibits ability to schedule meetings.
• Able to assist and/or create PowerPoint presentations.

Monday‑Friday 8 am to 5 pm

Holidays are observed as per agency policy.