Entitlement Specialist

Overview

The Benefits & Entitlement Specialist is responsible for ensuring the accurate maintenance, renewal, and compliance of client public benefits, including Medicaid, Social Security, SNAP, and HEAP. Reporting to the Senior Accountant, this role protects agency revenue, supports client stability, and ensures timely and compliant benefit determinations for individuals in congregate care.

• Manage the full lifecycle of client public benefits, including initial intake, ongoing maintenance, and recertification for Medicaid, Social Security, SNAP, and HEAP.
• Track, submit, and follow up on all time-sensitive documentation to ensure uninterrupted client benefits.
• Monitor benefit eligibility status and proactively address issues that could impact coverage or funding.
• Maintain accurate and auditable records related to benefits, renewals, and correspondence with State and local agencies.
• Coordinate with Revenue Support Offices, Medicaid, Social Security Administration, OTDA, DSS, and other external entities to resolve benefit-related issues.
• Ensure proper notification and documentation related to congregate care placement and changes in client status.
• Support fiscal integrity by ensuring benefits are maximized appropriately and aligned with regulatory requirements.
• Maintain compliance with all applicable federal, state, and local regulations governing public benefits and entitlements.

• Bachelor’s Degree preferred;
  Associate’s Degree with relevant experience required.
• Minimum of two (2) years of experience working with public benefits or entitlements in a social services, healthcare, or human services setting preferred.
• Working knowledge of Medicaid, Social Security, SNAP, and public benefit eligibility processes.
• Strong organizational skills with the ability to manage multiple deadlines and prioritize effectively.
• Detail-oriented with the ability to maintain accurate records and documentation.

• Regular verbal and written communication required.
• Occasional lifting and/or moving of materials up to 25 pounds.