Desktop Engineer

Due to client requirements, applicants must be able to work on a W2 basis.

We are seeking an experienced Desktop Support Technician (Level
2) to provide hands‑on technical support for end‑user computing environments, including desktops, laptops, peripherals, operating systems, and software applications. This role is ideal for a proactive IT professional with strong troubleshooting skills, desktop deployment experience, and a customer‑focused approach. Candidates with proven experience in enterprise desktop support, device management, and technical problem resolution will be prioritized for interview consideration.

• 5+ years of experience in Desktop Support / End User Support in an enterprise environment
• Strong working knowledge of Windows 11 operating systems and troubleshooting
• Experience supporting Microsoft 365 / Office 365 applications
• Hands‑on experience with PC imaging, refresh, and IMAC (Install, Move, Add, Change) processes
• Experience using Microsoft Endpoint Configuration Manager (MECM/SCCM) for imaging, collections, and deployments
• Knowledge of Microsoft Intune and application deployment tools such as MS-AppV
• Strong understanding of Active Directory, including Organizational Units and container management
• Experience troubleshooting desktop/laptop hardware, software installs, printer issues, and network connectivity
• Familiarity with IT service ticketing systems such as Service Now or equivalent
• Excellent communication, time management, and customer service skills
• Bachelor’s degree in technology‑related field or equivalent practical experience
• Microsoft certifications preferred

In this role, you will serve as a key point of contact for end‑user technology support, ensuring employees have reliable and secure desktop computing resources to perform their work effectively. You will troubleshoot complex technical issues, deploy and maintain devices, and support enterprise tools and applications while delivering a high‑quality customer experience. Success in this role requires strong analytical thinking, attention to detail, and the ability to communicate technical concepts clearly to users at all levels.

• Install, configure, and maintain desktops, laptops, peripheral devices, and software in accordance with established standards and IT guidelines
• Build, image, and configure systems for new hires and existing users, including shipping equipment to remote employees when needed
• Provide Level 2 technical support for hardware, operating systems, software applications, and peripheral devices
• Troubleshoot and resolve issues related to Windows 11, Microsoft 365, desktop applications, and endpoint devices
• Support and manage PC refresh, IMAC, and device deployment activities using enterprise management tools
• Administer and troubleshoot software deployments using MECM, Intune, and application virtualization tools
• Maintain accurate records of computer inventory, asset tracking, and surplus equipment management
• Support network printing, personal print devices, and connectivity troubleshooting for end users
• Provide support for mobile email and end‑user mobile device solutions
• Troubleshoot hardware issues on Dell desktops and laptops, coordinating with warranty vendors when required
• Work within a ticketing system to document, prioritize, and resolve incidents and service requests within SLA expectations
• Assist with technical upgrades, system maintenance, and desktop environment improvements across the organization
• Communicate technical solutions effectively to both technical and non‑technical stakeholders

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked‑in state/locality.