Team Lead, Market Operations at Carvana Rocklin, CA

Overview

Team Lead, Market Operations at Carvana, Rocklin, CA. Carvana is an online car retailer focused on a hassle-free, no-pressure experience for customers who buy and sell cars.

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
• Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Generate and monitor regular reports and present findings to upper management.
• Be the go-to expert for the team, including participating in hands-on activities to support operations and deliver customer experiences.
• Drive production in a fast-paced customer service environment and maintain smooth market operations.
• Identify opportunities to improve the overall customer and Advocate team experience.
• Address and effectively manage complex and sensitive customer-facing issues.

• 5+ years of work experience in a customer-facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.
• Experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience.
• Willingness to work on weekends.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.

• Bachelor’s Degree.
• Experience with Salesforce or Tableau.
• An analytical mind.
• Experience handling logistics.

• Full-Time Salary Position:
  Salary Range: $68,000 - $72,000
• Medical, Dental, and Vision benefits
• 401K with company match
• Perks including discounts on vehicles and wellness programs
• Opportunities to expand your skillset and share knowledge across the organization
• Career development in a fast-growing company with internal promotion opportunities
• Participation in a dynamic startup environment

• Must be able to read, write, speak, and understand English.
• Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
• Requires movement with arms, including reaching, twisting, kneeling, crouching, climbing, balancing, and squatting.
• Requires grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs.
• Frequent driving requires good visual activity and manual dexterity.
• Must be able to work in outdoor weather conditions.
• Must be able to stay in stationary positions for extended periods (when driving) up to 3 hours at a time.
• Frequently communicates with customers and must be able to exchange accurate information.

Legal:
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.

Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Duties, responsibilities, and activities may change at any time with or without notice.