Support Specialist; Wellness & Athletics Job Rocklin area,California USA,Education / Teaching

Position: Support Specialist (Wellness & Athletics)

Support Specialist (Wellness & Athletics)

SIERRA JOINT COMMUNITY COLLEGE DISTRICT
Rocklin, California, United States

Sierra College is committed to equity and inclusion among faculty, staff, and students. Candidates must understand and support individuals from diverse backgrounds, including persons with disabilities, various gender identities, sexual orientations, and historically underrepresented communities.

SUMMARY DESCRIPTION

Under general supervision, assists with development, implementation, and evaluation of activities designed to increase retention, persistence, and completion through caseload and cohort management; provides guidance and support for students; and enhances student success with programs and services, including coaching, support and follow‑up, degree and certificate progress check‑in, and proactive connection and referrals to resources and services.

REPRESENTATIVE DUTIES

Develops, coordinates, and implements complex multi-level case management strategies to support a diverse student population; utilizes data and case management software to conduct coordinated email, call, and text campaigns; reviews records to ensure progress toward academic and career goals; conducts and analyzes student needs assessments.

Maintains case notes and generates performance reports summarizing student progress; updates SIS and related databases; ensures accurate reporting of data related to students served; assists with reports related to student success and equity plans.

Generates and responds to referrals through the district’s student case management system; meets with students in‑person, by phone, or virtually to assess needs.

Provides appropriate resources, information, and referrals; informs students about district services and programs including enrollment, registration, financial aid, educational pathways, academic supports, on‑campus employment, and student services; connects students with opportunities for campus engagement and clubs.

Supports retention and completion efforts; fosters student success and academic development, including critical thinking, problem solving, and self‑advocacy skills; coaches students in time management, calendaring, organization, and communication.

Plans, coordinates, and delivers equitable retention activities for disproportionately impacted students using data reporting, best practices, trauma‑informed, and culturally responsive methods.

Collaborates with faculty, Success Network Team, and other student services staff to provide cross‑functional, holistic support for each student based on individual needs, data, and analytics.

Monitors, tracks, and maintains institutional accountability for student progress; proactively communicates and connects with students to help them meet defined momentum points such as completing financial aid documents, accessing counseling, attending workshops, receiving basic aid, utilizing academic supports, and attending engagement events.

Co‑ordinates proactive support with Success Network Team and other student services and instructional departments; connects students with counselors for educational, career, and transfer planning as needed; provides assistance and referrals for major and career exploration.

Networks with divisions, departments, and district staff to ensure smooth implementation of case management and communications strategies; researches, tests, and implements new communication systems and methods for continued effectiveness.

Plans, coordinates, implements, and evaluates Success Center related events, including tabling, workshops, and presentations; manages staffing, logistics, supplies, and catering; partners with other departments to develop transition workshops and activities.

Oversees support and service initiatives, including orientation activities to connect students to programs and services.

Provides administrative support: correspondence, scheduling, recommendations on best practices, policy development, and communication of department information.

Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students or temporary employees.

Performs related…