Support Specialist (Wellness & Athletics Job Rocklin area,California USA,Education / Teaching

Position: Support Specialist (Wellness & Athletics)

Sierra College remains deeply committed to equity and inclusion, valuing the diverse backgrounds of its campus community. The ideal candidate will have the knowledge and ability to support individuals from varied backgrounds, including persons with disabilities, diverse gender identities and sexual orientations, and historically underrepresented communities.

SUMMARY DESCRIPTION

Under general supervision, the role assists with the development, implementation, and evaluation of activities designed to increase student retention, persistence, and completion. Responsibilities include case‑management and cohort management, providing guidance and support for students, coaching, checking degree and certificate progress, and proactively connecting students to resources and services.

REPRESENTATIVE DUTIES

Develops, coordinates, and implements complex multi‑level case‑management strategies to support students based on the needs of a diverse student population; utilizes student data and case‑management software to conduct coordinated email, call, and text campaigns to assess and address student retention, persistence, and completion; reviews student records to ensure progress toward academic and career goals; conducts and analyzes student needs assessments.

Maintains case notes and generates performance reports summarizing student progress; updates the District’s Student Information Systems (SIS) and related databases; ensures accurate reporting of data related to students served; assists with providing data for reports related to student success and equity plans.

Generates and responds to referrals through the District’s student case‑management system; meets with students in‑person, by phone, or virtually to assess student needs.

Works proactively and efficiently to provide appropriate resources, information, and referrals to students; provides information regarding District services and programs, including registration, financial aid, educational pathways, academic supports, on‑campus employment, and student services; connects students with campus engagement opportunities based on interests and goals.

Provides support services to implement retention and completion efforts; fosters student success and academic development, including critical thinking, problem‑solving, and self‑advocacy skills; coaches students to use student success skills such as time management, calendaring, organization, and communication.

Plans, coordinates, and delivers equitable retention activities for disproportionately impacted students using data reporting and best practices for trauma‑informed and culturally responsive methods.

Collaborates with faculty, Success Network Team, and other student services staff to provide cross‑functional, holistic support for each student based on individual needs, data and analytics, and institutional student journey momentum points.

Monitors, tracks, and maintains institutional accountability for student progress in caseload; proactively communicates and connects with students to help them meet defined momentum points, such as completing financial aid documents, accessing counseling appointments, and attending workshops and engagement events.

Collaborates with Success Network Team and other student services and instructional departments to plan, coordinate, and deliver proactive support for students; connects students with counselors for educational, career, and transfer planning, as well as crisis counseling appointments; provides assistance and referrals to students in major and career exploration.

Networks with divisions, departments, and District staff to ensure smooth implementation of case‑management and communication strategies; researches, tests, and implements new communication systems and methods for continued effectiveness and process improvement.

Plans, coordinates, implements, and evaluates Success Center related events, including tabling, workshops, and presentations; provides coordination and planning, including staffing, logistics, supplies, and catering; partners with other departments to develop, coordinate, and conduct transition workshops and activities for students.

Oversees one or…