Voucher Case Specialist

Gemini Legal is a dynamic, technology-based company headquartered in Rocklin, California, providing support services to California attorneys, collecting digital records and offering vocational counseling to injured workers. We foster a culture of collaboration, integrity and opportunity for growth.

Ethical. Passionate. Smart. These tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

The Voucher Case Specialist should be well organized and able to manage, maintain and coordinate a workload of up to 125 cases concurrently. The Voucher Case Specialist will be trained on state regulations and how to identify approved retraining options available to the injured worker. Sensitivity to confidential matters is required, and this position will follow compliance with HIPAA regulations and all other state and federal document security regulations.

• Schedule: Monday-Friday, 8:00am-5:00pm/Fully Remote in US
• Compensation: $24.03-$30.76 Per Hour

• High School diploma or equivalent required
• 1-2 years of call center, collections, sales, or social work experience desired
• Bilingual required (Spanish and/or other languages will be considered)
• Previous industry experience in workers' comp is preferred, but not required
• Excellent written and verbal communication skills
• Excellent process adherence and time management skills
• Ability to work independently and with team collaboration
• Consistently promote Gemini’s core values, standards of conduct and culture by employing high ethical level and leading by example
• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

• Daily Duties
  • Employ excellent time management in balancing and handling multiple cases concurrently
  • Adhere to all company policies and procedures, including, but not limited to, attendance, dress code and professionalism
  • Identify and manage issues as they arise and develop a course of resolution
  • Ability to follow processes to ensure standardization
  • Demonstrate accuracy and consistency within work assignments
  • Work with injured workers to identify and select retraining options
  • Communicate with accredited schools or training centers to identify their requirements for enrollment
  • Coordinate communication between the injured worker and the school during the enrollment process
  • Contact claims adjusters and applicant attorneys as needed
  • Submit invoices to claims administrators for payment
  • Demonstrate a high degree of integrity including knowledge of how to protect sensitive and/or confidential information
  • Daily planning of client interactions by phone and/or email
  • Collaborate with members of all levels within Gemini
  • Promote positive communication when providing feedback to other departments
  • Complete projects by setting project objectives, timetables, schedules, conducting research, developing and organizing information
  • Comply with federal, state, and local legal requirements by studying existing and new legislation, anticipating legislation, enforcing adherence to requirements and making recommendations on needed actions
  • Continuously update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations

Must be able to perform the essential functions of the position with or without accommodation including but not limited to:

• Sitting or standing at a desk for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 3-5 hours/day)

This position has no travel requirements.

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards