Desktop Support Technician Bay Area Supporting Kalesta facilities Bay Ar

Job Details

Location:

ROCKLIN, CA

Salary Range: $35.00 - $50.00 hourly

Position:
Desktop Support Technician

Kalesta Healthcare is seeking an experienced and customer-focused Desktop Support Technician to join our IT team. This position provides a combination of onsite and remote technical support to our healthcare facilities and corporate users. The successful candidate will be responsible for supporting desktops, laptops, printers, network-connected devices, and end users while delivering exceptional customer service. The ideal candidate will be self-motivated, possess strong troubleshooting skills, and be comfortable working independently as well as within a team environment.

Participation in an on-call rotation is required.

• Provide onsite and remote technical support for end users.
• Troubleshoot and resolve hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, monitors, and peripherals.
• Support Microsoft 365 applications including Outlook, Teams, One Drive, and Office.
• Create and manage user accounts and permissions.
• Deploy, image, and configure new computer systems.
• Support and troubleshoot network printers, multifunction devices, scanners, and label printers.
• Coordinate with printer vendors for service and maintenance activities.
• Support scan-to-email, scan-to-folder, and secure printing solutions.
• Assist with wireless networking and basic network troubleshooting.
• Maintain accurate documentation and asset inventory records.
• Respond to support requests and service tickets in a timely manner.
• Participate in after-hours and on-call support rotations.
• Travel to facility locations as required.
• Assist with IT projects, upgrades, and facility onboarding efforts.

• Minimum 2 years of Desktop Support, Help Desk, or Technical Support experience.
• Strong knowledge of Windows 10 and Windows 11.
• Experience supporting Microsoft 365 environments.
• Experience supporting printers, copiers, scanners, and multifunction devices.
• Working knowledge of Active Directory and user administration.
• Understanding of TCP/IP networking fundamentals.
• Strong customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Valid driver's license and reliable transportation.
• Ability to lift and move equipment up to 50 pounds.

• Experience in a healthcare environment.
• Experience with Printer Logic or enterprise print management systems.
• Experience with Canon, Xerox, HP, Ricoh, or similar enterprise printer platforms.
• Experience with Microsoft Intune and device management.
• Experience with Ubiquiti networking equipment.
• Experience with remote support and ticketing platforms.
• CompTIA A+, Network+, Microsoft, or equivalent certifications.

• Competitive compensation at $35.00 per hour
• Paid Time Off (PTO)
• Medical, Dental, and Vision Benefits (if applicable)
• Career advancement opportunities
• Professional development and training
  
  Supportive team environment

• Full-Time
• Monday through Friday
• Combination of onsite and remote support
• Participation in on-call rotation required
• Occasional evenings and weekends for maintenance windows and project wor