General Manager

Overview

Flynn Panera is a franchisee of Panera Bread. Flynn Panera operates with a decentralized business model where each geographic area is led by a Market Leader. Area Directors oversee multiple units and report to the Market Leader;
General Managers oversee the cafés, assisted by Assistant Managers and Team Managers. Flynn Panera aims to hire leaders with extensive restaurant experience and a commitment to care for people, play like a champion, and win as one.

Flynn Panera is part of Flynn Group, founded in 1999 by Greg Flynn. Flynn Group owns and operates a diversified portfolio of brands and is the largest franchise operator in the world. Our mission is to be the premier operator within each brand, focusing on core values:
Care Genuinely for People, Play like a Champion, and Win as One.

When you join Flynn Panera as a General Manager, you join a team that believes food should taste good and be good for you. You will connect with customers, impact our growing business, and serve local communities across the country. This is an opportunity to hone and develop management skills in preparation for advancement with Flynn Panera.

General Managers at our growing cafes supervise up to 60 staff members to ensure a top-quality service experience for our guests. As a Manager at Panera Bread, you will provide outstanding leadership to your team and be passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience.

• Restaurant management involves strategic planning, shift organization and day-to-day activities in a fast-paced environment.
• Demonstrates sustainable long-term success and the ability to maintain a profitable business.
• Ensures prompt, friendly service according to company guidelines and achieves unit objectives based on customer feedback reports.
• Directs overall activities and performance of employees on a shift-by-shift basis.
• Creates an Employer of Choice environment in line with Flynn Panera values and beliefs.
• Ensures immediate response and rectification of all guest complaints.
• Maintains guest contact as a priority with required table visits per Flynn Panera standards.
• Maintains adequate inventory levels and adjusts par levels as needed.
• Ensures product preparation and presentation meet company standards, using line checks to Flynn Panera standards.
• Oversees/schedules employees to meet sales demands.
• Maintains safety and security programs according to policy and government standards; corrects unsafe practices or conditions.
• Promotes and leads restaurant organization, cleanliness and sanitation in compliance with Ecosure and Health Department standards.
• Performs routine maintenance and communicates needs to Area Director for repairs; initiates preventive maintenance of building and equipment.
• Advises Area Director of non-routine situations.
• Communicates with other managers daily via management logs and shift change meetings, and weekly via manager meetings.
• Ensures quality recruitment and referrals of potential management candidates.
• Maintains a trained staff through orientation, training sessions, employee meetings and adherence to company policies and training.
• Develops employees through heart-checks, one-on-one meetings and performance reviews, providing candid feedback and development guidance.
• Ensures accurate staffing levels using detailed interviews and company guidelines based on competency.
• Partners with Area Director and Human Resources for additional staffing support as needed.
• Ensures acceptable employee performance and documents disciplinary or corrective actions with involvement from Area Director and HR when investigations are required.
• Controls costs by closely managing the Profit and Loss statement on a period-by-period basis.
• Ensures objectives are achieved while operating within company guidelines, cultural values and ethical practices.
• Completes all other assigned duties and responsibilities.

• At least 3 years restaurant management experience
• Excellent communication, interpersonal and customer service skills
• Ability to work independently and as part of a team
• Degree or equivalent experience in Hospitality or Hotel/Restaurant Management is preferred
• Must have the "Run it Like you Own It Mentality"

• Profit Sharing (varies by Market)
• Meal Discounts
• 401(k) Plan with Company Match
• Paid Vacation
• Competitive Salary, Profit Sharing/Bonus (varies by Market), Medical/Dental/Vision, 401k with match, Paid Vacation, Paid Sick Leave
• General Manager Compensation:
  Starts at $83,200 / year

• Mobility required during the entire shift, up to 10 hours
• Standing for extended periods
• Ability to safely bend, reach, carry, and stoop
• Ability to safely lift up to 50 lbs. repetitively throughout a shift

The manager is responsible for performing the crucial responsibilities of this position with or without reasonable accommodation. The…