Broadband Technician , II or III

Position

Residential Installer – Customer Premises

• Perform residential installs and disconnects of data, video, and phone services on customer premises according to organizational standards and specifications.
• Ensure correct RF and signal levels are recorded and meet specifications before completion, reducing repeat calls and truck rolls due to errors.
• Maintain appropriate levels of communication with leadership and dispatch to sustain a highly productive route while meeting performance metrics, safety, and time‑management goals.
• Provide customer education on products and services, highlighting new and existing offerings and potential upsell opportunities to increase customer satisfaction.
• Operate the company vehicle in a safe and responsible manner.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Entry‑level, no prior experience required.
• Valid driver’s license with a satisfactory driving record.
• Knowledge of hand or power tools.
• Strong customer service, verbal and written communication skills.
• Basic computer skills.
• Aptitude for learning new skills.
• Problem‑solving, time‑management, teamwork, and the ability to work independently.

• Ability to lift and carry up to 75 lbs.
• Work in both climate‑controlled and non‑climate‑controlled environments; exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
• Prolonged standing, walking, sitting, and driving.
• Securely climb and work from ladders for extended periods, reach, push, pull, climb stairs and ladders, and use hands above and below shoulder level.
• Frequent bending, twisting, kneeling, squatting, crawling, and maintaining various body positions while performing fine motor tasks and forceful gripping; limited keyboarding.

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life and STD insurance.
• Paid time off: starting at 80 hours per year, increasing with tenure.
• Floating holiday: 40 hours per year.
• Paid holidays: 7 days per year.
• Paid sick leave according to state/local laws.
• Tuition reimbursement program.
• Employee discount program.

Base salary range in CA: $20.00 – $30.87 per hour, depending on experience level.

• BBT I: $20.00 – $28.00 per hour.
• BBT II: $21.00 – $29.40 per hour.
• BBT III: $22.05 – $30.87 per hour.

Additional compensation may be available through bonuses, benefits, and commission.

Astound is proud to be an Equal Opportunity Employer. We are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth, and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

For San Francisco candidates, we will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. CCPA Employee Privacy Policy applies to California candidates.