Hotel General Manager

We’re hiring a Hotel General Manager for Emerson Inn By The Sea in Rockport, MA
. This is a great fit for someone who thrives in boutique hospitality, enjoys being hands‑on, and leads from the front.

We’re looking for a visible, service‑driven leader with strong operational and financial acumen, who’s comfortable overseeing every department of a historic coastal inn.

• Oversee daily operations across Rooms, Food & Beverage, Events, Housekeeping, HR, and Maintenance
• Maintain a strong on‑floor presence, especially during peak check‑ins and F&B service
• Lead the F&B program including menus, pricing, vendor selection, beverage oversight, and inventory control
• Supervise the Bar Manager and Chef to ensure COGS targets and service standards are met
• Manage recruiting, interviewing, onboarding, team training, scheduling, and payroll approval
• Monitor guest feedback and lead service recovery to ensure a polished guest experience
• Track and manage KPIs including Occupancy, ADR, RevPAR, and Labor %
• Oversee budgeting, purchasing, and cost controls to maximize profitability
• Partner with the Event Manager on weddings and retreats
• Coordinate with Housekeeping and Maintenance to ensure the 35‑room historic property remains pristine

• 3+ years of hotel management experience (boutique or independent properties preferred)
• Strong background in Food & Beverage operations
• Proficiency in PMS/POS systems
• Experience with hotel financials, budgeting, payroll, and KPI tracking
• Experience managing weddings, retreats, or group events
• A “player‑coach” leadership style with flexibility to work floor shifts, weekends, evenings, and on‑call as needed
• Service‑driven, organized, resilient, and calm under pressure
• Eligible to work in the U.S.

• Competitive salary range of $75,000-$85,000
• Health insurance reimbursement
• Autonomy to shape culture, guest experience, and operational excellence

Emerson Inn By The Sea is known for its scenic ocean views and warm boutique atmosphere. The team values reliability, communication, and a positive hospitality culture focused on delivering a polished and memorable guest experience.

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