Service Technician

Service Technician

Position Summary:

Provide excellent customer service by performing basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned consumer and residential small engine equipment.

• Achieve assigned metric standards for performance and profitability.
• Performs basic diagnostics and repairs on small engine equipment including 2 and 4 cycle engines. Products to repair include items such as Chainsaws, Lawn Mowers, Weed‑eater, Pressure Washers, generators.
• Participates in Service Training programs required for the development of skills and knowledge.
• Maintains current knowledge of Stihl, Husqvarna, Toro and competitive products.
• Maintains condition of inventory, tools and equipment.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports, logs and forms required in conjunction with work assignments.
• Accounts for all time on designated equipment worked on.
• Account for all material used in performing assigned duties.
• Responsible to achieve job specific metrics and sales volume.
• Help customers on sales floor.

High School Degree or G.E.D. equivalent. Basic Service Technician certification preferred.

A minimum of 1-3 years of shop or mechanic experience preferred. Basic knowledge of small engines or automotive repair a plus.

• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of small engine lawn, garden & power equipment.
• Ability to use company computer systems and achieve a basic to intermediate computer functions.
• Ability to complete Warranty Claims in a timely manner.
• Ability to charge correctly for all service repair work.
• Ability to work in a team environment and independently.
• Proficient oral and written communication skills.
• Customer Focused communication style.
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Forklift experience preferred; or able and willing to learn.

Valid driver license is required and must ensure that driving record remains insurable under the corporate auto policy.

• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

• Move and handle boxes of merchandise and fixtures occasionally throughout the store, which entails lifting, climbing ladders and performs all functions as set forth by management.
• Ability to perform prolonged standing (up to 11-12 hours a day), walking, reaching, stooping, bending, kneeling, pulling,
• lifting and carrying up to 80lbs. with or without assistance.

Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be.

While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.