Residential Lead Installer

RESPONSIBILITIES & DUTIES

The Residential Lead Installer derives his authority from and is directly responsible to the Residential Service Manager/Install Manager. He will be under the direct supervision of the Residential Service Manager, Install Manager, and/or Install Supervisor.

• Be courteous, neat, clean, and in uniform on the job.
• Complete necessary equipment replacement, repairs and maintenance in a professional and profitable manner to the best of his ability.
• Ask for help if problem cannot be found within a reasonable length of time (usually 1 hour for Residential).
• Adhere to proper procedures in the use of paperwork (time cards, work orders, return material tags, etc.) and Electronic devices. Input accurate information utilizing the electronic devices (Laptops/Tablets) regarding Service Repair, Preventive Maintenance and Equipment Replacement before leaving the job.
• Collect C.O.D. payments from customers according to service department policy.
• Keeping the service coordinator informed at all times as to “where he is, where he has been,” and “where he is going.” To report to Install manager/Supervisor upon completion of each job and at the beginning and end of each day, and to notify the service/install manager, supervisor, or salesman of anything needed for job completion.
• Service truck inventory is to be maintained according the standard service truck inventory list. Shortages will be the responsibility of the install crew.
• Maintain and protect company assigned tools, reporting any deficiencies to the Manager.
• Be responsible for his vehicle organization & appearance, both inside and out on a weekly basis. Report any vehicle mechanical problems to the vehicle maintenance Coordinator.
• Report to the service manager/dispatcher when he will not be working. Ample notice must be given.
• Coordinating with the Residential Service Manager in matters that he feels are beyond his authority or ability to handle.
• Be available for after-hours emergency service, according to the on-call schedule or as Residential Service Manager feels necessary, based on business needs.
• Commit to involving customers in company service agreement programs.
• Input/edit all model, serial numbers, and filters for customer location.
• Protect customer’s property and belongings to the best of your ability.
• Follow EPA and company CFC policies.
• Responsible for the purchase, upkeep and replacement of personal hand tools, meters, and other specialized tools required to perform job duties.
• Follow all rules and guidelines listed in employee handbook.
• Perform any other duties Residential Service Manager or Service Dispatcher deems necessary.
• Be available to work out of town if needed with ample notice, based on business needs. May include overnight stay.

• High School diploma. Trade school or equivalent.
• Ability to work without close supervision.
• Previous experience troubleshooting electrical, refrigerant and mechanical systems.
• Basic knowledge of ductwork design and construction.
• Experience in refrigeration pipe fitting and installation.
• Good mechanical skills required.
• Ability to perform their job in a neat, professional manner.
• Ability to deal diplomatically and effectively with customers- or good communication skills.
• Must complete a minimum of (30) hours of continuing education annually.
• Must have a minimum Type I and II C.F.C. certification.
• Must be able to work with step ladders and extension ladders. Not afraid of heights.
• Must be able to lift at least 50 pounds above your waist.
• Must be registered with the State of Texas Licensing and Regulations.
• Must have a valid driver license’s and pass insurance requirements.