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Guest Services Associate

Job in Rockton, Winnebago County, Illinois, 61072, USA
Listing for: Wesley Willows
Full Time position
Listed on 2026-06-26
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 15 - 16.5 USD Hourly USD 15.00 16.50 HOUR
Job Description & How to Apply Below

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Start a new career as a Guest Services Associate at Highview in the Woodlands, a Wesley Willows senior living community!

Join the Wesley Willows family, where your work is more than a job—it's a fulfilling journey of personal and professional growth, guided by strong ethics and a commitment to compassionate service.

Apply today and receive a response within 48 hours!

Why choose Wesley Willows?

  • This is your opportunity to make a difference in the lives of others!
  • Great benefits available!
  • Wage Range is $15.00 - $16.50/ hr| Credit given for experience

How you will make an impact:

As a Guest Services Associate at Highview in the Woodlands, you’ll be the friendly, professional first point of contact for residents, visitors, and staff. You’ll help create a welcoming, customer-focused environment by greeting guests, answering calls, and providing clerical support such as copying, scanning, and handling mail and packages. Key responsibilities include tracking arrivals and departures, issuing visitor notifications, generating resident nameplates, submitting work orders, retrieving mail, and following emergency procedures.

You’ll also support various departments with administrative tasks. This role requires strong communication, teamwork, professionalism, discretion, and proficiency in Microsoft Office. A polished appearance, respect for confidentiality, and empathy for older adults are essential, along with compliance with all privacy regulations.

Schedule: This role is full-time, 7:00 am - 4:00 pm.

What you will need:

  • High school graduate or equivalent (required).
  • A minimum of one year of administrative/clerk experience (required).
  • Computer literacy and interpersonal relations with proven communication skills, both verbal and written(required).

Benefits for Qualified Employees:

  • Medical Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • 403(b) Retirement Plan with Employer Match
  • Life/AD&D Insurance
  • Short- & Long-Term Disability
  • Accident, Critical Illness, and Hospital Indemnity Insurance
  • Mail Order Pharmacy
  • Wellness Programs
  • Employee Assistance Program
Seniority level
  • Seniority level

    Entry level
Employment type
  • Employment type

    Full-time
Job function
  • Job function

    Sales, General Business, and Education
  • Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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Position Requirements
10+ Years work experience
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