Security Operations Center Dispatcher

ESSENTIAL DUTIES AND RESPONSIBILITIES
     They must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented.
     The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.
     Monitors alarms; burglary, fire, duress and card access system.
     Monitor security systems and utilize computer systems to track and document security-related incidents
     Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions
     They will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth.
     They will be required to orient and train new personnel as needed.
     Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.
     EDUCATION AND/OR EXPERIENCE
     High School diploma or equivalent preferred
     One year of dispatching experience preferred.
     Basic computer skills required (e.g. Word/Outlook/Excel).
     A working knowledge of computer systems is essential.
     A basic understanding of healthcare security concepts is necessary.
     CERTIFICATION/LICENSURE
     N/A
     OTHER

SKILLS AND ABILITIES

Excellent communication and organization skills
     Proficient in computer security systems.
     Ability to work with minimal supervision.
     LEVEL OF SUPERVISION
     N/A
     PAY RANGE:
     $16.89 - $25.33
     Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
     Mercyhealth offers competitive pay and a comprehensive benefits package including:
     Medical, Dental, Vision
     Life & Disability Insurance
     FSA/HSA Options
     Generous, accruing paid time off
     Paid Parental and caregiver leave
     Career advancement and educational opportunities
     Tuition and certification reimbursement
     Certification Reimbursement
     Well-being Programs
     Employee Discounts
     On-Demand Pay
     Financial Education
     Annual recognition/awards events
     Partner appreciation days
     Family entertainment/attractions discount
     Community service/improvement opportunities
      for more details regarding Mercyhealth Careers Benefit Information.
     At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
     Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
     #1 in the nation on AARP's Best Employers for Workers Over 50
     One of Working Mother magazine's 100 Best Companies for Working Mothers
     A Top 50 Company and Top 10 Nonprofit for Executive Women