Security Assistant

Type:
Full Time,

Location:

Rockville, MD (National Capital Region), Overtime Exempt:
No,

Reports to:

ARMADA HQ, Security

Clearance Required:

Tier 4 Public Trust. Actual place of performance is to be determined by the Government; however, work is anticipated to be performed within the National Capital Region (NCR).

• Security Assistants will report weekly updates on workload to Team Leads.
• For the DCS Program
  • Perform the fingerprint check process.
  • Perform the Child Abuse & Neglect (CA/N) check.
  • Perform Fieldprint updates.
  • Perform BWA mismatch updates.
• Manage assigned caseload (which is separated by region and category for Office of Refugee Resettlement (ORR) Care Providers).
• Review case documentation for completeness and correctness.
• Work with Care Provider if any documentation is wrong or missing to obtain a complete case packet.
• Use various databases and systems to find the fingerprint result and update the Care Provider with the results.
• Manage assigned caseload (which is separated by region and category for ORR Care Providers). Review case documentation for completeness and correctness.
• Work with Care Provider if any documentation is wrong or missing to obtain a complete case packet. Coordinate for states and territories that require original forms with wet signatures and notary stamp.
• Use various databases and systems to request the childcare check from one of fifty plus (50+) U.S. States and Territories Child Protective Services registries. Work with Care Providers and Child Protective Services (CPS) to obtain the results from the registries. Coordinate requests that require a monetary fee for the result, which the Contractor provides and then is reimbursed monthly by PSC.
• Track and follow up on caseload to ensure reception of results. Upon receipt of results, use various databases and systems to update the Care Provider with the results.
• Apply knowledge of and expertise with Adobe, use of fingerprint result databases, case processing databases, SharePoint, childcare check results, Government document review, and shipping documentation.
• Receive a zipped folder each morning of spreadsheets containing fingerprint updates and manually enter them in case processing databases, as well as Care Provider specific spreadsheets needed to be emailed to ORR Care Providers and ORR Federal Field Specialists.
• Review Excel spreadsheet each morning containing fingerprint updates and manually enter them in case processing databases.
• Apply experience of and knowledge with the following tools to perform the updates:
  Microsoft Office Suite, Adobe, fingerprint result databases, and case processing databases.
• Process 160 or more Fingerprint Check cases monthly utilizing program systems and applications to provide the details to DCS customers within two (2) business days of receipt.
• Process 1,700 or more Child Abuse and Neglect cases monthly utilizing program systems and applications to provide the details to DCS customers within two (2) business days of receipt.
• Review and provide 254 Care Provider-specific bulk fingerprint results the same business day received.
• Other duties as assigned.

• Ability to work effectively with Government leadership, technical personnel, and contractor staff.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail with the ability to accurately process high volumes of work.
• Proficiency with Microsoft Office applications.

• Bachelor's Degree
• Five (5) years of relevant experience managing programs and/or projects

• Experience supporting personnel security, background investigations, or child welfare programs.
• Experience processing fingerprint checks, Child Abuse and Neglect (CA/N) checks, or similar investigative processes.
• Experience managing case files and maintaining accurate records in electronic databases.
• Experience working with Child Protective Services (CPS), Office of Refugee Resettlement (ORR), or similar federal or state programs.
• Experience reviewing documentation for accuracy and completeness.
• Experience working with Adobe…