Client Care Administrator

About the Role

The Client Care Administrator is responsible for supporting the day-to-day front office operations of the practice. This position is a member of the Front Office team and will assist in all operations related to patient care needs, managing therapists’ calendars, answering phones, and ensuring a clean and safe environment in theoffice. This role will communicate with therapists and the management team.

The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.

• Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.
• Relay patient care needs and scheduling changes between the therapy staff and families.
• Be a liaison regarding patients’ financial concerns between the billing team and families.
• Send plans of care to community providers.
• Manage therapists’ calendars by scheduling appointments, assisting with schedule changes, communicating and recording cancellations and schedule changes.
• Provide translation support to families and therapists.
• Ensure the waiting area and front office space is presentable at all time to patients.

• At least 1 year of customer service/office experience
• Bilingual and able to effectively communicate and translate Spanish
• Ability to multi-task

• Competitive pay and benefits package
• Medical, dental, and vision insurance (with HSA option)
• Company-paid life insurance and short-term disability
• 401(k) with employer match
• Generous paid time off and holidays
• Ongoing professional development and advancement opportunities
• A collaborative culture that values integrity, accuracy, and impact

Every role contributes directly to the quality of care delivered. Join a mission-driven team and help ensure every claim — and every family — is cared for with excellence.