Telephone Operator Ii

Main Purpose of Job

This position will provide the best possible patient care and education to all students and their families by handling the duties of the receptionist and switchboard area. Many interactions begin and end at the facility's reception desk. It is imperative that outstanding customer service is practiced.

• Being professional, efficient, organized, friendly, and communicative are all key to success
• Relaying accurate, sensitive, and timely information to the appropriate individual or department is vital
• Ensuring that the conference rooms are reserved accurately and that all log books are maintained
• Being vigilant for safety and knowing what to do in emergencies and drills is important
• Asking your supervisor questions when needing assistance to help keep the reception desk area operating at a high standard

ASTD7

MDH - John L Gildner RICA

15000 Broschart Rd

Rockville, MD 20850

This position will provide the best possible patient care and education to all students and their families by handling the duties of the receptionist and switchboard area. Many interactions begin and end at the facility's reception desk. It is imperative that outstanding customer service is practiced.

• Being professional, efficient, organized, friendly, and communicative are all key to success
• Relaying accurate, sensitive, and timely information to the appropriate individual or department is vital
• Ensuring that the conference rooms are reserved accurately and that all log books are maintained
• Being vigilant for safety and knowing what to do in emergencies and drills is important
• Asking your supervisor questions when needing assistance to help keep the reception desk area operating at a high standard

Education
:
Completion of the Eighth grade.

Experience
:
None.

Note
:
Candidates may substitute additional experience performing telephone operator duties on a year-for-year basis for the required education.

The desired candidate should possess the following:

• Experience working multi-line telephone system
• Experience working in an environment with adolescents with emotional disabilities and court involved youth

Employees in this classification may be subject to call 24 hours a day and be required to provide the employing agency with a telephone number where they can be reached.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.