Specialist, Learning Programs & Events

The Learning Programs and Events Specialist provides operational and logistical support for Goodwill Industries International’s learning programs, flagship events, meetings, retreats, and special events, including the Annual Meeting of the Conference of Executives (AMCOE), Delegate Assembly (DA), Goodwill on the Hill, Optimized Learning Events, Learn and Lead Labs, board meetings, and other special meetings and event. This position coordinates registration, housing & attendee operations;

program and event logistics; speakers, marketing and communication, event mobile app, awards, shipping, vendor, onsite staffing and activities, event general operations and administrative support. This position works both independently and collaboratively with the Learning and Program event team, program leads, vendors, and helps ensure a seamless, high-quality experience for participants, speakers, and other guests.

• Coordinate participant registration, confirmations, substitutions, cancellations, and attendee communications.
• Maintain accurate registration records, attendee rosters, rooming lists, and participant databases.
• Coordinate hotel reservations, housing assignments, rooming list updates, and special accommodation requests.
• Respond to attendee inquiries and provide timely customer service support before, during, and after programs and events.
• Prepare registration materials, badges, attendee lists, and participant resources.
• Support registration desk operations and attendee services during onsite programs and meetings.
• Monitor attendance and participant engagement data and assist with reporting activities.

• Support logistics for leadership cohort programs, Optimized Learning Events, Learn and Lead Labs, AMCOE, Delegate Assembly, board meetings, retreats, and special meetings.
• Coordinate meeting space requirements, room setups, audiovisual needs, catering, signage, supplies, and event materials.
• Maintain project timelines, logistics trackers, planning documents, and operational checklists.
• Assist with pre-event planning, onsite execution, and post-event closeout activities.
• Coordinate logistics with internal stakeholders, venues, and vendors to ensure successful event delivery.
• Identify operational issues and elevate concerns appropriately to support timely resolution.

• Coordinate speaker, facilitator, and presenter logistics for assigned programs and events.
• Maintain speaker schedules, biographies, presentation requirements, travel details, and session logistics.
• Coordinate communication and deliverables between speakers, faculty, program leads, and vendors.
• Support collection and organization of presentations, handouts, and program materials.
• Assist with onsite speaker and faculty support to ensure session readiness and successful delivery.

• Support event marketing and communications, including messaging, timelines, audience lists, and promotional needs.
• Coordinate Hub Spot communications and maintain event content in Stova and Goodwill Exchange.
• Work with Creative Services on event websites, branding, content updates, and digital promotional materials.
• Ensure event websites, communications, signage, mobile app content, and attendee resources follow GII branding and approved messaging.

• Support development, testing, deployment, and maintenance of event mobile applications.
• Coordinate collection and organization of speaker information, schedules, attendee communications, maps, and event resources for mobile platforms.
• Conduct quality assurance reviews to ensure app content is accurate, complete, and current.
• Coordinate updates with internal stakeholders and mobile app vendors.
• Provide support for attendee questions and troubleshooting related to event mobile applications.

• Coordinate logistics and administrative support for AMCOE and Delegate Assembly awards programs.
• Manage award timelines, nomination tracking, submission administration, and stakeholder communications.
• Coordinate award recipient information, recognition materials, certificates, plaques, and presentation logistics.
• Support preparation of award presentations, scripts, audiovisual requirements, and onsite recognition activities.
• Collaborate with internal stakeholders to ensure a professional and seamless awards experience.

• Coordinate shipping and receiving of program materials,…