Call Center Representative

A well-established benefits administration organization is seeking Call Center Representatives to join its Customer Service team. This is a high-volume, full-time, in-office role focused on delivering an exceptional service experience to participants, union representatives, employers, providers, and vendors.

This opportunity is ideal for candidates with call center or structured customer service experience-particularly from banking, credit unions, benefits administration, healthcare, or related industries-who thrive in a professional, process-driven environment.

The organization is conducting structured hiring events with immediate interview decisions and a targeted mid-December start date.

Responsibilities

• Deliver sincere, empathetic, accurate, and efficient service during every interaction
• Handle high-volume inbound calls, emails, written correspondence, and walk-in inquiries
• Explain benefit provisions, claim payments, and claim denials clearly and professionally
• Verify eligibility and benefits; research and resolve claim or eligibility discrepancies
• Quote self-payment amounts and update eligibility with outside vendors
• Accurately document all participant interactions within the customer service system
• Navigate eligibility systems, claim payment systems, and reciprocity platforms
• Monitor call queues and manage messages through the call management system
• Perform clerical tasks such as processing enrollment forms and related documentation
• Escalate complex concerns to appropriate leadership for resolution
• Participate in special projects and additional duties as assigned

Qualifications

• 1+ year of customer service experience required (call center experience strongly preferred)
• Experience in banking, unions, employee benefits, healthcare, or related structured service environments highly desirable
• Minimum typing speed of 40 WPM
• High School Diploma required
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Demonstrated initiative, empathy, professionalism, and problem-solving ability
• Ability to troubleshoot issues, gather documentation, and collaborate across departments

$28 - $30 an hour

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