Call Agent
Job in
Rockville, Montgomery County, Maryland, 20849, USA
Listed on 2026-08-08
Listing for:
Unisys
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Title:
Support Center / Call Center Agent
Duration: 12+ Months
Role:
- This is an inbound call center.
- Our Support Center is open Monday-Friday from 8 AM to 8 PM EST with different shifts.
- You will be computer-bound, expected to be in a call queue, fielding outbound calls the entire day.
- You will receive 2-3 weeks of training, including shadowing/mirroring the trainer’s calls, and having the trainer listen in on their initial calls.
- Most of the calls will be from broker-dealers, investors, registered representatives, and other industry professionals and will involve password reset requests and registration questions.
- On average, call handle time is under 6 minutes, so these are generally short calls. It is very rare to get upset calls.
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