Call Center; Lead Generation) Representative
Listed on 2026-09-30
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, Spanish Customer Service
Fulton, MD | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite
Turn your customer service experience into an opportunity to
earn more and grow with Window Nation
. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team.
No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.
Fulton, MD | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite
Turn your customer service experience into an opportunity to
earn more and grow with Window Nation
. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team.
No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.
What You’ll Do:- Make outbound calls and engage potential customers in friendly, professional conversations
- Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments
- Accurately enter and update customer information in our CRM systems
- Work toward individual and team lead and appointment goals
- Learn how to confidently handle questions and objections while working in a supportive, team-focused environment
- High school diploma, GED, or equivalent
- At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment
- Ability to reliably work the full posted schedule onsite in Fulton, MD
- Communicate clearly and confidently with different types of people
- Are comfortable using a computer while talking with customers
- Can learn and navigate new systems and software
- Are dependable and motivated by goals
- Enjoy a fast-paced, team-oriented environment
- Are coachable and willing to learn
After completing training, you’ll transition to a consistent weekly schedule. This position requires five scheduled shifts per week, with evening and weekend availability depending on the schedule selected.
To be considered, you must be able to reliably work at least one of the following schedules:
Schedule 11:- Sunday: 10:00 a.m.–7:00 p.m.
- Monday: 10:00 a.m.–7:00 p.m.
- Wednesday: 10:00 a.m.–7:00 p.m.
- Thursday: 10:00 a.m.–7:00 p.m.
- Friday: 10:00 a.m.–7:00 p.m.
- Days off:
Tuesday and Saturday
- Monday: 10:00 a.m.–7:00 p.m.
- Tuesday: 10:00 a.m.–7:00 p.m.
- Thursday: 10:00 a.m.–7:00 p.m.
- Friday: 10:00 a.m.–7:00 p.m.
- Saturday: 10:00 a.m.–7:00 p.m.
- Days off:
Sunday and Wednesday
- Monday–Wednesday: 12:00 p.m.–9:00 p.m.
- Friday: 12:00 p.m.–9:00 p.m.
- Saturday: 11:00 a.m.–8:00 p.m.
- Days off:
Sunday and Thursday
- Monday–Thursday: 2:00 p.m.–11:00 p.m.
- Friday: 1:00 p.m.–10:00 p.m.
- Days off:
Saturday and Sunday
Please review these options carefully before applying. Your selected schedule will remain consistent each week after training.
Paid Training and Upcoming Start Dates:All new Call Center (Lead Generation) Representatives must complete a mandatory, two-week paid training program before beginning their regular schedule.
Upcoming Start Dates:- Monday, October 5th
- Monday through Friday, 8:00 a.m.–5:00 p.m.
Full attendance during both weeks of training is required. These hours apply only during the training period
. After training, you’ll transition to the regular weekly schedule you were hired to work.
At Window Nation, strong performance can lead…
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