Technical Trainer I

Technical Trainer I

The Technical Trainer I is responsible for developing and delivering technical course material on the various aspects of the Ignition software, as well as maintaining Ignition certification. They deliver courses both in-office and virtually on a regular basis. The Technical Trainer I also provides technical help throughout the company and may help other divisions through various training tasks. This is a full time position with in-person, hybrid or remote opportunities available.

Travel for this position is required. Must be able to deliver uninterrupted 5 day courses both locally and at customer sites, and be able to travel for scheduled off-site courses.

Responsibilities

• Delivering customer facing beginner level Ignition training courses that effectively transfer knowledge and actively engage the students
• Delivering training courses both virtually and in person
• Communicating complex technical concepts to a non-technical audience
• Preparing and cleaning-up of classroom both virtual and in-house
• Continuing to build Ignition knowledge beyond the ability to handle all customer questions in beginner classes
• Providing learning resources and guidance to employees throughout the company as needed
• Administering Ignition certification and assisting with any certification issues from IA staff or customers
• Assisting with other Training projects or tasks as assigned by their supervisor

Requirements

• Bachelor's degree in a Technical or Instructional field OR at least 4 years of relevant technical education experience
• 2+ years experience with classroom and eLearning instructional development or delivery
• Experience with Ignition is strongly preferred
• Must be able to convey a large variety of technical concepts clearly and succinctly
• Positive interpersonal and communication skills, including writing and speaking skills
• Familiarity with a programming language (Python, Java, C++, etc)
• Familiarity with SQL
• Ability to write effective documentation for processes and procedures
• Enthusiasm for teaching
• Experience teaching programming classes is a plus