Field Service Engineer - San Jose Region

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Waters Corporation is seeking a highly motivated and technically proficient Field Service Engineer to provide on-site installation, maintenance, troubleshooting, and repair services for our advanced life science instrumentation and equipment across various client locations. This role ensures optimal performance and customer satisfaction with our cutting-edge technologies.

• Perform installations, calibrations, preventive maintenance, and complex repairs of sophisticated laboratory instruments, including but not limited to liquid handlers, mass spectrometers, sequencers, and cell analyzers.
• Diagnose and resolve technical issues quickly and efficiently, often under pressure, utilizing schematics, diagnostic tools, and technical manuals.
• Provide comprehensive training to customers on the operation and basic maintenance of installed equipment.
• Maintain accurate service records, including installation reports, service logs, and expense reports, through our CRM system.
• Manage and maintain a spare parts inventory, ensuring availability for timely repairs.
• Collaborate effectively with sales, technical support, and R&D teams to provide feedback on product performance and customer needs.
• Adhere to all company safety protocols, quality standards, and regulatory guidelines (e.g., FDA, GMP).
• Travel extensively, often on short notice, to customer sites within a designated region.
• Develop and maintain strong customer relationships, acting as a primary technical point of contact.

• Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related scientific/technical field preferred.
• Minimum of 3-5 years of experience in field service engineering, preferably within the life sciences, biotechnology, or medical device industries.
• Proven expertise in troubleshooting and repairing complex electromechanical and optical systems.
• Strong understanding of electronics, pneumatics, fluidics, and software interfaces relevant to laboratory instrumentation.
• Excellent analytical and problem-solving skills with a methodical approach to fault diagnosis.
• Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly to…