Program Manager ; Public Affairs and Community Engagement Coordinator), Grade N23

Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $76,742 to $109,655 based on the candidate’s qualifications and experience.

Department of Housing and Community Affairs (DHCA) works to preserve and increase the supply of affordable housing, maintain existing housing in a safe and sanitary condition, preserve the safety and quality of residential and commercial areas, ensure fair and equitable relations between landlords and tenants, and support the success of common ownership communities – all with a focus on reducing racial inequities and climate change impacts.

The Department of Housing and Community Affairs (DHCA) seeks a Program Manager I to coordinate community engagement and outreach activities, to support public affairs and communications functions, and to facilitate Maryland Public Information Act (MPIA) records requests related to DHCA programs. This role involves collaboration with DHCA staff, members of the public, and community organizations. The position operates under broadly stated guidelines, requiring extensive interpretation and considerable judgment.

Duties include, but are not limited to, the following:

• Assist DHCA program managers in coordinating community outreach communications and events, serve as the point of contact for DHCA outreach events, and attend events in the community, as needed.
• Coordinate fulfillment of the Maryland Public Information Act across the Department and serve as a custodian of records for DHCA.
• Manage updates to DHCA website content and social media platforms.
• Draft and review communications from managers for accuracy in grammar, tone, and syntax.
• Develop graphics and assist with production and design of reports, memoranda, and other public communications content.
• Identify and review feedback and recommendations from community members and organizations on issues associated with DHCA programs and communicate these issues to DHCA management.
• Promote communication with community leaders and organizations to deliver information about DHCA programs.
• Plan and coordinate DHCA-related events with internal and external stakeholders.
• Perform other duties as assigned.

Graduation from an accredited college or university with a bachelor’s degree.

Considerable (3+ years) professional experience in a program/specialization area directly related to communication, community outreach and engagement, or similar tasks.

An equivalent combination of education and experience may be substituted.

Possession and maintenance at all times of a valid Class "C" (or equivalent) driver’s license from the applicant's state of residence.

This position is designated as one that requires filing a Financial Disclosure Statement and you will be required to disclose information about your financial affairs.

This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

• Knowledge and experience in communications and/or public relations principles and practices, including digital and social media strategy.
• Excellent oral and written communication skills, including writing, editing, and grammar skills tailored to different platforms and audiences.
• Ability to synthesize and analyze information for communications products, including presentations.
• Ability to meet deadlines, work both independently and collaboratively, and manage competing requests from executives, staff, elected officials, and stakeholders.
• Strong planning, outreach, and networking skills with conducting community outreach and activities across diverse racial, ethnic, and socioeconomic communities.
• Ability to coordinate and produce high-quality outcomes amidst ambiguity or without clearly defined requirements, and to think critically and analytically in a fast-paced environment.
• Familiarity and knowledge of housing and community development issues at the Federal, State, and local levels.
• Ability to establish and maintain effective relationships with the public, organizational stakeholders, and individuals from culturally diverse backgrounds.
• Willingness and ability to attend meetings and perform assignments at locations outside the office and on some nights and weekends.